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Bowditch Ford, Inc. - Newport News, VA
- Car Dealers
- Newport News, VA
About this business
Location details
11291 Jefferson Ave, Newport News, VA, 23601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased A vehicle from Bowditch Ford in Newport News. I purchased a vehicle Powertrain warranty. The Vehicle I purchased broke down in my drive way due to starter. Issues. I feel like I have been robbed because I paid for a warranty that this company can’t obligate themselves to honor the value of customers without giving excuses all the time. This is the ford protection they ain’t worth the paper it’s written on. I make sure that I never recommend anyone to Bowditch Ford they are thieves.
Business response:
Hello Keith, We are so sorry that you have been having issues with the vehicle you purchased here at Bowditch Ford. Unfortunately, a starter is not covered under a powertrain warranty. I spoke with my sales managers and they let me know they had a conversation with you today about your vehicle concerns and your warranty coverage. However, if there are any further questions or concerns, please do not hesitate to contact us again.
I've purchased 3 vehicles from Bowditch in recent years. Walter and Kelcey always do me right! Never any complaints! They always take care of me. Service as well. Always quick and pleasant. Tristen in service is my guy! Thanks for all you do Bowditch and will continue to do!
Bowditch ford always provides superior service to me and my family. Grateful that they always fit me in even when I call at the last minute for service. I never have to worry about the service I receive or being treated like part of the family. Thank you to Casey and team for being so good to me.
Business response:
Thank you for your review!
Great Service! Always fast and prompt, have been buying and servicing here for years.
HORRIBLE HORRIBLE both of the Kens here are horrible. The customer service the sympathy nothing was there. They had my vehicle for 13 days, kept telling me for days it would be done and they will call me first thing in the morning. and the part was not even there, and not one time did they call me to update me I had to keep calling every so few days. They fixed something that cause my issue to be worse than it was when I dropped it off, stated it was my tire rod. I picked up my vehicle it was worse than what I dropped it off... read more
There's a valid reason Bowditch has a D Minus rating and doesn't wish to participate in the BBB program!!!!! Service Manager: - Kenneth Jr. Assistant Service Manager: - Al ****** Customer Relations: - Kimberley ******* - Jessica ************** 3/24/21 - MET WITH SERVICE MANAGER, KEN EXPLAINING I HAVE HAD THE SAME PROBLEM FOR THE LAST THREE YEARS AND WANT THE ISSUE RESOLVED - IN SHORT: - History - March 2018 - Vehicle Purchased with premium extended warranty for ********** - March 2019 - Ist Service appointment Computer che... read more
Frequently asked questions about Bowditch Ford, Inc.
How is Bowditch Ford, Inc. rated?
Bowditch Ford, Inc. has a 4.4 star rating with 1,375 reviews.
When is Bowditch Ford, Inc. open?
Bowditch Ford, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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