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Casey Chevrolet
- Car Dealers
- Newport News, VA
About this business
Shop for New, Used, Certified Pre-Owned or auto service your vehicle at your local Casey Chevrolet dealership in Newport News, VA. Call (757) 320-1476 today! Casey Chevrolet is a one-stop shop for quality new Chevy car, truck and SUV sales and Chevy service for customers in Hampton Roads, Norfolk, and Richmond, VA. Our experienced and knowledgeable team of salespeople and certified mechanics will not only match you with the vehicle that best suits your taste, needs, and budget but help you keep that vehicle running smoothly ... read more
Location details
11700 Jefferson Ave, Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Wish I could give negative stars! Vehicle broke down out of town near this dealership. Had towed here bc our 2021 chevy was still under warranty. Took three business days to recieve a diagnosis. Was told to call GM ourselves to open claim. Then found out they did it as well. Waited a month for back ordered engine to arrive (entire time with no car- dealership does not provide loaners and GM warranty only reimburses 6-8 weeks AFTER work completed). Every time we called, our service provider Mary was unavailable. Each time we ... read more
Business Name: Casey BMW Location: *****Jefferson Ave, Newport News, VA 23608 Date of Incident: 10/03/24-10/30/24-12/02/24 I paid $***** to Casey BMW to fix an issue with my **** *** **** Within 20 days of the repair, the same problem recurred, showing that the initial repair was either incomplete or ineffective. When I returned the vehicle, the business refused to honor their original promise to fix the issue and instead demanded additional payment to address the same problem. To make matters worse, they made me wait an ent... read more
WORST EXPERIENCE EVER. Bought a new car. Had problems within one week! Had serviced, refused to loan a car for me to drive. Without a car for a week. Picked it up and within 24 hours had the same problem. Took it back, demanded a loaner car, they did give me one. After 10 days, they called and said they couldn't get the part, but I had to come get my car and bring back the loaner. Bottom line, I've had the car 3 months and it still hasn't been fixed. Asked to talk to managers, etc. They send me to voicemail and NEVER return ... read more
I just basically got s****** by Casey Honda in Newport News I'm being charged $*** for them to basically tell me I need a new battery, then I asked since nothing else was done but the battery how much less would it be and Shelby told me *even if his time was 20 minutes it's still **** that's just how shops work". Times are hard Shelby but I guess you wouldn't know cuz y'all are taking advantage of poor people. You want $*** for the battery ****for the battery and the car payment too .. wow
Business response:
Valarie M************* had her car towed in because it would not start. Shelby told her there would be $****** diagnostic charge which she agreed to , it was determined that she needed a new battery which she agreed to purchase. Shelby told her that we charge a 1 hour diagnostic fee as with every vehicle bought in to our facility to diagnose the problem. The customer told us she had diagnostics done at a parts store, we told her we could not rely on that verbal information from another and would have to make our own assessme... read more
I bought a 2014 jeep wrangler from Casey Chevrolet upon picking it up it was found that the ac blower motor was not working so I was told and given some piece of paper saying it would be repaired then I was informed part was on back order I have called several ties with no response or run around answers so i started looking for part myself and what do you know I found it in stock in no less than three different places I am exploring other options to return this vehicle and cancel the contract as I feel this dealership is dis... read more
Business response:
<p>General Manager of Casey Chevrolet spoke to Mr. C******* on Friday 5/10/24 and informed him that we do have the parts in stock for the repair and he said great and would call this week to drop off the Jeep for the repair. </p> <p></p> <p>Thank you for your assistance ***</p>
Bought a car from Casey Chevrolet with a trade in. Four months later, they still have not provided or transferred my tags and registration. After constant emails from me and poor communication from them, it seems that customer service is not a priority. They have sent me 30 day extensions on two different occasions but that was after request from me, and from me having to drive illegally. All I want to is have my car registered. After all, they charge over ****** ***“tags title registration”. I would do it myself but even af... read more
Business response:
<p>As Mr. R******** had out of state tags and registration it has definitely taken longer than it should have to process through our out of state titling company. </p> <p>We have extended his 30day tags for him so he is not driving on an expired tag/registration.</p> <p>Our title clerk has been in touch with Mr. R******** and as of today he has acknowledged that he has received his title and registration from his state</p> <p></p> <p>Thank you</p>
So the service department calls me on 11-28 to set up an appointment to do recall warranty work on my 2022 Kia Sorento . I ask will they have the part in stock and be able to complete an oil change at the same time. My husband took the vehicle in for this appointment on 12-7-2023 and surprise, they do not have the part to fix the warranty problem. This is the 4 th time that this has happened to us on warranty repair work. In September I had to call the corporate office regarding the last warranty work problem we had after ta... read more
Business response:
<p>Thank you Ms. Copeland for brining this to our attention. </p> <p>You are absolutely correct the parts should have been ordered and ready to complete the repair on your vehicle as the appointment was set up for. We apologize for the inconvenience this has caused you and your husband.</p> <p>Both the parts and service employees that were involved in this have been counseled and we hope that we can earn your trust back with the servicing of your vehicle</p> <p></p> <p>Thank you</p>
Be aware of Casey Toyota Williamsburg. Worse experience from any dealer in 30 years! I purchased a used vehicle there and the sales person was good overall. However, the issues started with the finance manager. After informing him that I was not interested in any extended warranties, he added one into my contract anyway. I discovered this the same day when I got home and called him back asking him to remove it from my contract. He promised it was not a problem to cancel the $**** extended warranty and asked me to sign and em... read more
I been dealing with Casey bmw for two years now and I have had the worst experiences with the service advisor with communication. I just recently took my car there to find for a diagnostic check and service, my advisor held my car for days.. he didn’t contact me and let me know what was going on or anything. I called him myself to see what was taking so long he still didn’t have a solid answer , so I asked for a loaner car since he has to hold my car for so long but he didn’t have any available. The service is bad the commun... read more
Frequently asked questions about Casey Chevrolet
How is Casey Chevrolet rated?
Casey Chevrolet has a 4 star rating with 2,121 reviews.
When is Casey Chevrolet open?
Casey Chevrolet is closed now. It will open at 7:00 a.m.
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