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Bourne's Auto Center
- Used Car Dealers
- Washington, MA
About this business
The Bourne's Auto Center is a family-owned and operated business. The center has a staff of Automotive Service Excellence-certified technicians. It is a full-service automobile dealership company. The Bourne's Auto Center offers a selection of owned and pre-owned cars. The center provides inventory management, order placement, appointment scheduling and customer support services. It offers vehicles from various makes, including BMW, Dodge, Nissan and Saab. The Bourne's Auto Center has a fleet of cars, trucks and sport utilit... read more
Location details
135 Belmont St, Rte 123, Washington, MA, 02375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I did not feel like we were being hustled from car salesman. They where extremely professional and very easy to deal with. They let you walk the lot without being attacked from the sales team. Great experience and I will highly recommend.
Business response:
Thank you for your high recommendation Adam!We are honored to have earned your business and your 5 star rating.If you have any questions or concerns please do not hesitate to contact us.Thanks Again,Michael KelleyGeneral Manager
Got back quickly
Dealership is incredibly disorganized. No adult leadership at all. Sales manager stayed in his office playing with a water bottle, while chaos reigned... seems as though it's run by kids... no one over the age of 25! I finally had to leave... very, very poorly run...
Business response:
I am sorry to hear this.It doesn't sound like our dealership at all.Our Sales Manager does not have an office, the only offices we have are for customers to sign documents.We don't have anyone on our sales team that is under the age of 25.There is no doubt Saturday afternoon is the busiest time at our dealership and we do our very best to assist every customer.I am sorry we were unable to earn your business.Michael KelleyGeneral Manager
Excellent dealership experience. I would recommend them to everyone I know!
Business response:
Thank you Patrick!We are honored to earn your business and your five star review.Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service experience.If you have any questions or concerns please do not hesitate to contact us.Thanks Again,Michael KelleyGeneral Manager
On my way to see car
Business response:
Thank you for taking the time to award us with 5 stars Joseph!
I emailed this dealer about a vehicle they had advertised. It had been advertised for 3 days. Two of those 3 days were over the Christmas holiday weekend when the dealership was closed. I emailed them on Christmas, I did not expect an answer that day obviously! I received an automated email that a representative would respond in an hour, so I expected to hear from them in the early a.m. on Monday, they opened at 9 a.m. I received an email at 4:32 p.pm on Monday telling me that the vehicle was not available, a deposit had bee... read more
Business response:
Sorry we were unable to earn your business.I wouldn't ask or expect for you to hide anything.Best of luck in your car search.
Felt like cattle. Service push thru no time they do multiple customers at time horrible service
Business response:
Sorry to hear that Mike.We do have a large inventory and our staff will deal with multiple customers during our busier times and that it is not ideal.I would be happy to assist you personally if would be willing to give us another chance.Please contact me directly if I can be of any assistance.Michael KelleyGeneral Manager508-230-2903
I went to test drive the car on a Tuesday afternoon. It was a little difficult to get someone to help when I walked into the dealership. No one seemed to acknowledge me until I actually had to ask for help. The lady that did help me out was very helpful and not pushy at all. I would recommend this dealership even though I didn't purchase the car.
Business response:
Thank you for taking the time to review your experience.We are disappointed we were unable to earn your business.If we can be of any assistance please do not hesitate to contact us.
Dealer contact me and was very nice and accommodating.
Business response:
Thank you for the opportunity to earn your business.If you have any questions or concerns please do not hesitate to contact us.
Frequently asked questions about Bourne's Auto Center
How is Bourne's Auto Center rated?
Bourne's Auto Center has a 4.6 star rating with 3,447 reviews.
When is Bourne's Auto Center open?
Bourne's Auto Center is closed now. It will open tomorrow at 9:00 a.m.
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