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Botetourt Apartments
- Apartments
- Norfolk, VA
About this business
Location details
500 Botetourt St, Norfolk, VA, 23510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If you want consistent heat, A/C or a responsive leasing office don’t live here. I could go on and on about how disappointing my experience has been here but I will sum it up by saying I moved back in December 2025 and gave a 30 day notice back in November 2025. It is now May 2026 and I have yet to receive my security deposit or any follow up and this is from the leasing office on site and from corporate. There were way too many times where weird charges were added to my account and my energy bill being affected because of t... read more
I am NOT a fan of the new management- Sweetwater Management. Their front office personnel are unprofessional and unresponsive. Not to mention hardly at their desk or reachable by phone or email. So far since I've lived here my heat has been broken for almost 3 months during the winter. Managements solution was to give me space heaters which they delivered and left plugged in for over 2 weeks while I was on a work trip (fire hazard). They have charged illegal fees to the rental portal making up surcharges that require you to ... read more
The professionalism of the staff is unmatched. Brittanie Paulsen always responded to my emails within 10 minutes of them being sent, and addressed all my questions thoroughly. It was definitely the easiest I've seen when it came to securing an apartment and having questions/concerns addressed. I've only done it once before, apply for/move into an apartment, but this was so much easier. I look forward to moving in this August.
I have not yet taken possession of my new home at the Botetourt Apartments, but Brittanie and her team have made me feel comfortable and confident that I'm going to love it there. From my first contacts with the management company, she has been responsive and accommodating. I am trying to arrange everything while overseas which can be complicated. I was able to have a friend view the property for me, and the company has been sending regular updates every step of the way as I sort through the approval process as a non-typical... read more
So far this place is great! Love the building and the flat. The sign up and approval process was so easy. Brittanie, Brittany and Shaniya are awesome and made everything move seamlessly. The area is very nice as well. So far this is the nicest place I’ve ever moved into.
Frequently asked questions about Botetourt Apartments
How is Botetourt Apartments rated?
Botetourt Apartments has a 3.9 star rating with 14 reviews.
When is Botetourt Apartments open?
Botetourt Apartments is closed now. It will open at 9:00 a.m.
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