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BMW of Sarasota
- Car Dealers
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
**** ****** the service manager tried to steal money after a national disaster. He is hands down the worst service manager I have ever seen. They quoted me ****** and when I took my car somewhere else they said no flood damage and it was ***** to fix. He is a terrible person. The only nice person is the manager **** who helped get my car released to be towed to another location when they tried to charge me for inspections I didnt approve. Go to ***************** in ************** such a better experience. **** is a terrible ... read more
This place is HORRIBLE these people will act like they are helping you out so much yet completely ***** you as soon as you turn around!! I brought my car in for one simple thing they told me I have to pay $7,800.00 for it to be fixed then it will run like new. After paying that I pick the car up and on the way home its doing the same thing still bring it back the next day for them to tell me oh its something else another ******** all because they just assumed what they thought it may be instead of actually making sure they k... read more
Business response:
This letter is to clarify the resolution regarding Ms. ********* account and a recent repair service performed on January 4, 2024, for $5,000. We understand that Ms. ******* initially disputed the charges associated with this repair. As a gesture of goodwill, we opted to cover the additional repairs needed and waive the charges of $2600 for the additionalrepairs. Ms. ******* believed the dispute had been resolved in her favor. In exchange for us covering the additional repairs and waiving the $2,600 fee, she repaid the $5,0... read more
Leased a BMW I7 on 12/29/23. As part of the deal, the sales manager promised me a check for $1100 to payoff my previous lease. It is now 2/6/24 and I am still getting a run around. I was told on 1/29 the "check was in the mail." Today I was told they needed more information. All this for a $125,000+ car!!!
Business response:
Mr. ****has received his refund on 2/8 with tracking confirmation. We apologize for any delay.
Took my car in for emergency call system malfunction on 8/9/23. called dealership on 8/22/23 and was told part was back from the body shop and would be installed. waited at dealership until almost closing. my service advisor had gone home and was told that my car had to go to the body shop for the part to be installed. did not hear anything after 3 weeks so called and was told my service advisor was on vacation and that my car had been sitting at the dealership with no work being done on it. dealership claims that my car has... read more
Business response:
Appreciate the feedback. I will be investigating this with store management (who report to me).
Took my car in for emergency call system malfunction on 8/9/23. called dealership on 8/22/23 and was told part was back from the body shop and would be installed. waited at dealership until almost closing. my service advisor had gone home and was told that my car had to go to the body shop for the part to be installed. did not hear anything after 3 weeks so called and was told my service advisor was on vacation and that my car had been sitting at the dealership with no work being done on it. dealership claims that my car has... read more
Business response:
Appreciate the feedback. I will be investigating this with store management (who report to me).
the service department is only set up to scam. They had an 3 oil change deal which which I was not fond of in the first place but read the term and nothing was crazy. I will start that my car has ceramic coatings so I asked for no wash which they did any ways, though their crappy car wash. skip to the first oil change. I told Derek the worst service rep I have ever meet, that I only want an oil change nothing else. When receiving the car all of the electronics were reset(clock, radio, trips). Not need for a normal oil change... read more
urned out to be one of the worst experiences I have had. The salesman, Nate, was helpful finding the right car for me but that’s where everything started going downhill while working out the deal. I was lied to by the Sales Manager and the Finance Manager multiple times. They show you numbers with inflated add-ons that are purely profit and then quote you payments an astronomical finance rate, even though you tell them you have perfect credit. They also told me they needed to do a credit app with my SSN# to get the payoff fo... read more
Went to BMW SARASOTA for recall service and they sucked!!! Tried to upsell me to the tune of over $6000 in unnecessary repairs beyond recalls and I refused all. After waiting 3 hours there, they said my just fine battery was dead and it would be $640 to replace. Awfully ironic it suddenly went dead after 3 hours in service bay. I said to try charging it overnight and let me know if it starts in the morning…also said it was a scam and I’ll take it up with GM then and I’ll want my battery back if it needs replacing to test and... read more
Lied to me about the used vehicle I was buying. Told me it was under warranty and hid the fact that the vehicle had been tuned which voided both the manufacturers warranty and the extended warranty THEY sold me. Absolutely evil what they did to me.
Business response:
The car that was sold was a *********** and the purchaser received service papers proving the car was in excellent condition. Two and a half years later, the customer is claiming that we lied, which is untrue.
Frequently asked questions about BMW of Sarasota
How is BMW of Sarasota rated?
BMW of Sarasota has a 4.7 star rating with 2,499 reviews.
When is BMW of Sarasota open?
BMW of Sarasota is closed now. It will open tomorrow at 9:00 a.m.
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