BMW of Arlington

LaTosha T 

on BBB

3 years ago

I have always had 5 star service from this dealership! Friendly staff and great customer service. 

Marcus G 

on BBB

3 years ago

I'm been taking my my vehicle's in to this location for years. Always had a great experience with each of the sales advisors. There was an instance where they did a four-wheel alignment on my X5 and it was still pulling. I made the phone call within 48 hours they had picked it up and dropped off a loaner and then laser aligned the four wheels for my daughter's car. A+ customer service on my end 

Jennifer R 

on BBB

3 years ago

Wonderful costumer service, very friendly. I love and appreciate how fast they serviced and got me back on the road again. 

Lisa B 

on BBB

3 years ago

The took money from my 3rd party warranty for parts of my rare seat *********************************************************************** They never contact me and every time I asked I was always told another 1-2 months.. .well now is more than a year and they are not even try to fix the problem! it is just horrible! 

Deepak S 

on BBB

3 years ago

I have taken my X3 to this *** dealer on Jan 28th 2022 for a brake issue. The tech mis-diagnosed it and the problem was never fixed and yet I was charged over $300. The service adviser offered to bring the car back but the dealer it too far for me to go there and waste more time. So, I requested the refund and since then haven't heard back from the service manager. Their service levels have gone done since I have been going there for the last 3 years. I hope to get at least a call from the manager showing concerns and care f... read more

floyd j 

on BBB

3 years ago

Hello, Wanted to let you guys know about my experience Ive had with your sales adviser **** First of all, I have been a long standing loyal customer for over ******* because I have always had a good customer experience, I bought 4 out of my 5 ***s from you guys and have always done my services with you. About 2 weeks ago, I brought my 2013 *** 535i in for service, I was later contacted by email, that my previous sales advisor was no longer employed and that a sales adviser *** will be assigned to me. I received a diagnostic ... read more

William R. 

on BBB

5 years ago

Stay away from this business at all costs. I traded in a 2017 640i for a supposedly new 2019 M850i. Next day while have windows tinted the guys noticed overspray on rear and back drivers side of car. Micheal C****** did acknowledge they sold me a damaged car without disclosing damage but said it really wasn’t a big deal. He gave several options of resolution, all in favor of the dealership. Well Micheal supposedly goes out of town during our resolution negotiations and during that time they sold my trade in. Needless to say,... read more

Julie C 

on BBB

5 years ago

Thanks to the staff of BMW/Mini of Arlington. Worth the drive from McKinney! After a number of dealers had me shopping online, I found Chelsea and she and the manager made sure we had THE dream car we wanted, at the payment we could afford. In fact, after we agreed to a number, they went back and fought for better financing and that dropped our APR and monthly payment to the exact number we'd humbly requested (just refinanced our house and our credit had taken temporary hit.) Plus, the manager scored Mini Tricycle for pur gr... read more

wendy d 

on BBB

5 years ago

It is not that we may fall down in life, but the positive way we stand back up. I brought my 2003 Mini Cooper to BMW Mini of Arlington and got engine repairs performed. The repairs did not correct the issues with my engine. I emailed the General Manager Michael C****** a letter late Sunday evening 6-9-2019. Mr. C****** called and left a voicemail Monday 6-10-2019 prior to noon. I got the message too late to return the call. He then called Tuesday 6-11-2019 morning and we spoke about my request for resolution. Michael C******... read more