Bluebonnet Jeep

Anonymous 

on BBB

3 months ago

They sold me a pre owned certified vehicle They gave me a receipt stating what work they did to be certified On the receipt stated they did control arms and ball joints But I had to not only replace those myself not even 400 miles after but after 800 miles the vehicle needed a new motor Not only did I purchase The vehicle but after 800 miles a repair bill of 18k dollars Turn signal module Evaporator on ac Air Compressor on air ride Control arm and alignment Piston ring job on car 800 miles after purchase I want to be reimbur... read more

Bao an L. 

on BBB

2 years ago

Unprofessional, avoid to not be scammed. Bottom line they won’t refund your refundable deposit. They lie to you. Will tell you they’ll get back to you but won’t return your calls or voicemails. Will sell your vehicle from under you. We went with this dealership because they seemed nice and friendly. Booked an appointment ahead of time with a salesperson. Got to dealership and said sales person is no where to be found. They stuck us with a random one, Will Hancock. We ordered fine. We made sure to ask if the refund was refund... read more

Joseph T 

on BBB

2 years ago

On November 21,2022 My wife and I went to BBDodge in ************* of the Kahlig ********** to look into purchasing a new Dodge Durango. Our main factor with purchase was monthly payment, which I have never done before. We spent hours at the dealership, chose the vehicle and commenced the finance. My monthly comfort payment was $650.00 While there we agreed to a $10,000 down payment in order to reach my objective. ****** from finance took us back to a room and did his calculations. He came back with a payment of Approximatel... read more

Maria F. 

on BBB

3 years ago

On May the 1st my husband and I went to select a truck. *** ********* was very professional and helpful with our transaction. He should be commended for his efforts and customer service. The financial officer is another story. My husband requested that my name be included on the vehicle's title. When the financial officer was ready with the proper documentation for my husband to sign, he asked for my information which I thought was normal. The financial officer concluded with the paperwork and we walk out with our vehicle. T... read more

Amor C 

on BBB

3 years ago

Took my car in for a recall and to replace the horn. I was told I would have my car back by end of day. I checked on my car about 3pm because they close at 6pm. I was told it would be $1800 to repair it. I decided not to do the repairs, only the recall. I am going to buy a new vehicle and decided it was not worth me putting that money into it. He said he would let me know as soon as it was done. He knew I needed it for work the next morning. I checked on the car at 5 and he said he would get back to me in a few minutes. I wa... read more

Marco C 

on BBB

4 years ago

This is by far the worst experience on buying a car. 1) I paid with a credit card a form of down payment and a month later they told me that I should drive there or give them my financial information over the phone so they can issue the refund and retrieve the money from my bank as i need to provide them my accounting information, I refuse because that is not safe practices. The manager got in to a heated conversation and treated me to report my car that I purchased 2 months ago stolen if I don't do what he asked. 2) because... read more

Matthew G 

on BBB

4 years ago

Bought 2 cars in 3 months. The second car immediately had battery issues (so I thought). I put a new battery in it and it had the same issue. I took it in to the service department and for 2 weeks staight i was told it was going to be another day or 2 everytime I called for an update. I was also denied a loaner because it was not a new car. They have never once called me for an update. The next week it snowed and no one was working so i'll give them a pass on that. Yeaserday(2/22) I called at 9am and was told the electrical ... read more

Emma B 

on BBB

4 years ago

Matt and his team at the Bluebonnet Used Car dealership were truly amazing. They helped me tremendously with picking out a car and with any issues that I had. Mat really is a hard worker that cares about his clients. If you ever need a "new" used car, go here. 

Bud 

on BBB

4 years ago

At the Jeep dealership I made an offer to purchase a used SUV. They countered with an offer in writing that I am willing to accept. But the SUV has a transmission problem indicated by very hard shifting from first to second (automatic). Also the check vehicle idiot light is on. They tried to explain away my concerns but could not get the idiot light off after talking with their service department. The check vehicle light has associated codes that indicate a transmission problem. They are not willing to fix this problem and a... read more