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Blake's Lotaburger
- Restaurants
- Aztec, NM
About this business
Looking for a Blake's Lotaburger? Come visit us at 210 W Aztec Blvd, Aztec NM for a delicious meal. We are open for breakfast, lunch, brunch and dinner!
Location details
210 W Aztec Blvd, Aztec, NM, 87410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We tried to make a call in order and the lady that answered was extremely rude and hung up on us
Business response:
We're sorry about the issues you've encountered trying to call in your order, Crystal. We're working with our team immediately to improve on this. Have you tried our online ordering option at LOTABURGER.COM?
I ask that until this store corrects its customer service problems, that you buy food from a competitor. rude, slow, and not worthy of our business.
You’ve lost a lifetime customer! I will not be reprimanded for not wearing a mask inside a restaurant!
Business response:
Jamie, our highest priority is the health and safety of our team and customers. In order to best keep everyone safe and obey government guidelines we are requiring customers and employees to wear masks in our stores. We're sorry for the inconvenience this caused. We would love to hear more about your visit so please email us at askblakes@lotaburger.com and we will work to address any further concerns you have.
tried to order food last night was put on hold for 20 mins and still no answer!! tried again this morning still was put on hold i hung up and called back and no answer!!!.. then I drove by it wasn't busy... so disappointed....😠
Business response:
We're sorry about the issues you've encountered trying to call in your order, Marcella. We're working with our team immediately to improve on this. Have you tried our online ordering option at LOTABURGER.COM?
Managers professionalism.
Business response:
We’re extremely sorry that your experience with us was not up to par. We pride ourselves in providing quality customer service and are working to address your concerns. We hope you’ll give us another shot in the future!
I found a small flying insect in my drink.
Business response:
We’re very sorry about your recent experience at our store, Brenda. We have high quality standards for our food, and we recognize that something was clearly not right in your order. We have shared your comments with our team and are working to address this issue. We’d like the chance to make it right so please email us at askblakes@lotaburger.com.
RecommendedI love green chili and everything from Blakes
Business response:
You have great taste, Iellaneb! Thanks for the review!
Takes 10 minutes to even get them to answer the phone then put on hold of 15 minutes or longer. As of today 7/19/20 only one employee was wearing a mask while preparing food. Horrible customer service.
Business response:
Jessica, we’re very sorry about your experience but thank you for bringing this to our attention. Our top priority is the health and safety of our staff and customers, so we have shared this with our team and are working now to remedy this situation. If you ever have an issue again, please do not hesitate to email us at askblakes@lotaburger.com and we will have it addressed ASAP.
Everyone that works at the blakes in Aztec are unprofessional, extremely rude and lazy. They do not get orders right. They do not answer their phone, and when they do they leave you on hold for 30 minutes or longer. When you go to the store after calling or being on hold the parking lot is empty, tell them to answer their phone they say " oh sorry we forgot. " The manager is just as bad as the other employees. This business needs to fix the problem before they lose good customers.
Business response:
We're sorry to hear about the disappointing service you received, Mariah. We've brought this to the attention of our staff & are working with our team now to improve on this immediately. We hope you'll give us another shot in the future to win you over with awesome, 5-star, friendly service. We appreciate your honest feedback.
Frequently asked questions about Blake's Lotaburger
How is Blake's Lotaburger rated?
Blake's Lotaburger has a 3.9 star rating with 908 reviews.
When is Blake's Lotaburger open?
Blake's Lotaburger is open now. It will close at 6:00 p.m.
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