Better Business Bureau

anonymous 

on Superpages

11 years ago

I highly recommend the BBB for resolution of complaints. I had a recent experience with an Atlanta based big box store corporation that would not refund the purchase price of an item I ordered (found it to be the wrong item) then returned in the original packaging in unused condition. After several hours of haggling, being on hold, etc., I decided to use the BBB. Within three days the situation was resolved. I have used BBBs three times in the past 10 years to get satisfaction from a company not fulfilling its responsibiliti... read more

anonymous 

on Superpages

11 years ago

Bundling your phone service is not as great as it sounds. I could not get anyone from AT&T to address a services issue I was having with my internet and I was bounced between; the two departments: land line customer service and internet customer service. After contacting the BBB online, I received a call the next day and the issue was address with a technician at my home who handled both issues. I was ready to change internet and phone providers that day, so the BBB helped me and AT&T. 

drdave901 

on Superpages

11 years ago

When a company hears from the BBB, they respond. I had an issue with AT&T along with a $1900 bill for early termination. After contacting the BBB, a professional from AT&T contacted me and admitted I had been charged for DSL lines I did not have along with other irregularities. My $1900 balance was cleared to zero. I had an issue with Comcast and spent 3 months trying to get them to cancel my mother's phone (she has alzheimers). After contacting the BBB, a preofessional from Comcast contacted me and my bill was zero. Finally... read more

ringo1946 

on Superpages

11 years ago

I firmly stand by the BBB. Recently, I experienced an unbelievably bad incident of failure to deliver on a contract by one of the nation's largest home and garden chains, based out of Atlanta. I had written documentation and the facts were undisputed but the business refused to see that its subcontractor completed the work until I filed a complaint with the Atlanta BBB. The store manager of the local store involved telephoned three times in a day, last time leaving his person phone number, guaranteeing to get it done and the... read more

mhamrick 

on Superpages

11 years ago

Highly recommend the BBB . I had trouble getting my money refunded from the Home Depot for a chain saw that they shipped to the wrong address. After 2 weeks I contacted the BBB and they finally refunded my money the next day . 

anonymous 

on Superpages

11 years ago

The BBB was very helpful in getting action from my security company who would not provide me with resolution to an ongoing technical issue. Filed a complaint with the BBB and like magic got a call from a supervisor at the security company the next day finally addressing my issue and taking action to resolve the issue. The issue is now resolved. Thank you BBB! 

jslegalnurse 

on Superpages

11 years ago

I contacted the BBB of Atlanta a couple of months ago regarding my dissatisfaction with a well known company. In two days the company called me and the issue was resolved. I was and am very grateful for their super quick action. I really do recommend using this agency if you need help to settle a dispute or to bring awareness of an issue. Thanks a million to the men and women who are dedicated to their profession. I want to rate the BBB of Atlanta with a 10. 

marianne.pichler 

on Superpages

11 years ago

I contacted the BBB after being unable to resolve an issue with an on-line company. I was very impressed at how easy and how quickly they were able to help me resolve the issue! I would definitely use the BBB if I ever run into another situation with an unresponsive company. 

anonymous 

on Superpages

11 years ago

I contacted the BBB about a solicitation issue and they were prompt and efficient in contacting the company to rectify the issue. The result was the solicitor recanted their purchase claim against my company and ceased bogus payment notices immediately. Thank you BBB.