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Betten Imports, Inc.
- Car Dealers
- Grand Rapids, MI
About this business
Location details
5901 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
bought the car use from them. It’s use Mazda CS5. They give me a 30 days warranty 1000 miles whatever comes out first. I called them next day. I have an oil leak underneath my car . Long story short talk to Sales guy he refused all repairs. So I called Manager and he say you refuse to do any work in the car . I end up to paying $3200!bill to fix the vehicle. what a shady dealer do not buy car from this place. They’re not gonna honor the warranty. The sales guy who sell me a car his name is Dan he told me let me take care ... read more
Unfortunately everything worsened year after year , employee treat us with very arrogant attitude, do not explain anything, do not know anything about car , just need us to put money and signs papers without saying anything about, even felt that they are racist , make me feel not comfortable. If I get the chance to put a review unfortunately i will put bad one , and I will not recommended the place for any one of my friends and personally I will try to avoid it for any future purchases or maintenance needs.
Horrible experience. Purchased vehicle online, assured that nothing was wrong with it and would come with 3k mile warranty. Car arrived with check engine light on. Estimate of repairs is $4000. They told me to get car repaired and then submit claim, which of course I refused to do. Then told me to drop car at shop and have shop contact them for authorization. Four days later they tell me that the warranty will not cover the repairs. Appalling conduct for a Mercedes dealer.
Horrible experience. Purchased vehicle online, assured that nothing was wrong with it and would come with 3k mile warranty. Car arrived with check engine light on. Estimate of repairs is $4000. They told me to get car repaired and then submit claim, which of course I refused to do. Then told me to drop car at shop and have shop contact them for authorization. Four days later they tell me that the warranty will not cover the repairs. Appalling conduct for a Mercedes dealer.
BEWARE THE ARROWHEAD DEN OF VIPERS! Snakes, shysters and loudmouth carnival hucksters; it all sounds like good fun if you are at the low budget sideshow, but not when buying or leasing a high-end automobile. And that’s exactly what you get at Arrowhead Mercedes Benz! I leased a new Mercedes Benz at Arrowhead MB in August of 2025. For personal reasons, I could not complete the transaction that day. We agreed to all the terms and conditions that day and I left them with a sizeable deposit, I returned later that week to pick up... read more
I have a good friend with a disability and she dropped her car off to have service. I picked her up to have it worked on and they informed us for a 9b service would be $4500. I found out later that day and went in with her when she was to pick up her car. I called Seattle Mercedes and they stated it would be 2k. I spoke to them about this and dropped the price to $3,300. We were upset when we left and the car broke down 3 miles away from the dealership. We won't be back.
Urgent Safety Concern
I've been a loyal Fletcher Jones customer for over a decade, bringing in every new Mercedes I've purchased for their complimentary car washes. On October 7, 2025, I stopped by for my usual wash -- but was shocked by how rudely I was treated. An employee named Sebastian flat-out refused to wash my car, saying I had scheduled the wash for my other Mercedes. I tried to explain that both cars are mine and nearly identical, but he was dismissive and disrespectful. I called the manager, who said he would "investigate and get back... read more
Deceptive Sales, False Advertising, and Zero Accountability – Mercedes-Benz of Walnut Creek I purchased what was represented as a Certified Pre-Owned Mercedes-Benz from this dealership in July 2025, and it’s been nothing short of a nightmare. From day one, the advertising was deceptive — photos conveniently hid missing window tint and a peeling steering wheel, issues that were never disclosed. When I asked about service history, I was told the car had recently undergone full Mercedes service, and the Carfax “just hadn’t up... read more
Frequently asked questions about Betten Imports, Inc.
How is Betten Imports, Inc. rated?
Betten Imports, Inc. has a 4 star rating with 882 reviews.
When is Betten Imports, Inc. open?
Betten Imports, Inc. is closed now. It will open on Tuesday at 9:00 a.m.
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