Beth Israel Deaconess HealthCare-Lexington

Conor Lavery 

on Google

a month ago

Front staff and providers both are extremely deceptive and unwilling yo discuss what billing looks like especially with more expensive procedures. Additionally they charge 100% more than the average rate in much of the area for basic tests and assessments. My recent experience was for my provider to intentionally focus on a minor deviation and focus on constant test which quickly increased in price. Just for the sake of being at the facility for an assessment at times they will $1000 on a bill. Do not trust them for honest b... read more

Marie Tremblay 

on Google

3 months ago

I consider myself very blessed to have found Samantha Borrelli NP At BILH Lexington, MA. Everything runs very smoothly here the entire medical staff is quite kind, respectful and responsive. The facility is quite clean and bright . There is never a long wait or the feeling of being rushed. I’ve had some pretty tricky cardiac issues, and she has kindly guided me through them all. I truly feel she saved my life by listening and researching my situation while securing the proper tests and respecting my autoimmune diseases Teleh... read more

Brittany Costa 

on Google

7 months ago

The doctors are all amazing but the front desk staff is so rude. I always feel so uncomfortable calling. 

MC Taalibs 

on Google

8 months ago

Intake and front-desk staff are often the first point of contact for patients. The lack of professionalism, clarity, and courtesy I had dealing with Caroline W/Shauna W yesterday was disappointing and did not reflect a patient-centered environment. Not to mention, while I am asking clarification and in a tone that was not out of character, this lady hangs up on me while I am still talking. She is horrible and I am waiting to speak to a manager about this interaction. Experiences like this highlight a broader issue we are see... read more