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Beth Israel Deacones Health - Boston, MA
- Hospitals
- Boston, MA
About this business
Location details
330 Brookline Ave, Boston, MA, 02215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Estoy en un tratamiento de cancer y me quieren poner una inyección que es cada mes, cada dos semanas lo cual me puede matar, tenia una cita para un miercoles en la tarde, el oncologo la cambio porque el quizo sin preguntar un viernes por la mañana, el otro dia me dijeron que tenia una cita por teléfono y me hicieron dejar mi trabajo tirado por ir corriendo a la cita, siguen con lo misto y esta en peligro mi trabajo y ellos no entienden eso, pesimo servicio para los pacientes de cancer estan locos, llamo y dicen que yo no pue... read more
Business response:
Lamentamos conocer tu experiencia. Envíenos un mensaje privado con su información de contacto para que un miembro de nuestro equipo de relaciones con los pacientes pueda comunicarse con nosotros. También le animamos a que visite nuestra página de contacto en bidmc.org/contact. Gracias.
i would not take my dog here , there is a guy with hand cut wide open he in and out of fainting, one hour and 15 minutes, this is outrageous. Phil James
Business response:
Hi Phil, we have forwarded your comments to the appropriate teams and can ensure you this experience does not meet our standards. Our Patient Relations team is always here to help as well: bidmc.org/contact Thank you.
I was billed incorrectly following a routine physical at the Lexington office. Billing said to contact doctor's office - I tried repeatedly to contact the office manager, Carol Bumbaca, (patientsite, physical letter, phone messages) with no response. It took her FOUR MONTHS to respond - when she did the issue was quickly resolved but because of this delay BIDMC sent my account to a collection agency, over a charge of less than $10. I have requested a letter several times, stating that my credit rating will not be affected by... read more
Business response:
Hi Frances, our Patient Relations team is reaching out to you this morning. Thank you.
RecommendedI was just discharged from BIDMC/Stoneman 7 after a five day stay for unexpected major abdominal surgery. I’ve worked my entire career in healthcare but I’ve never been on this side of the bed, so I was apprehensive to say the least. ALL of the staff I encountered at BIDMC were kind, responsive and educated, and made one of the worst things that ever happened to me much more bearable. I truly hope I get a patient survey in the mail, because there are several people that I would like to single out because they were a step abo... read more
Business response:
Hi Dawn, thank you for your kind words. We have passed this along to our Stoneman 7 leadership team.
They are terrible, I had surgery my pulmonary dr. won't change the appointment they are horrible at returning calls.
Every member of the staff was truly wonderful. That includes security, checking in, house keeping, kitchen, nurses, nurses aides and Drs! Everyone was on their game! An especially tough trick to accomplish under the best of circumstances, and they handled it during the Covid crisis! Thank you to all of you for your care and patience! I was definitely in very good hands! I am grateful!
My mother was supposed to have day surgery on Thursday 6/18/2020 and go home that day or possibly the next day. The original surgery did not work so she was scheduled for a different procedure on Friday. She still now on Monday 6/22/2020 has not had the procedure. Every day they don’t feed her until supper time and some times later because she can’t eat before her supposed surgery every day. My mother is 80 years old and has no reason to be in the hospital except for a day surgery. We are now at 5 days no surgery no food ess... read more
Business response:
Hi Heidi, we are so sorry to hear about this. Our Patient Relations team is always here to help. Please complete the form on this page so that a team member can reach out to you: https://www.bidmc.org/contact Thank you.
Beth Israel is terrible. No one should go to this place. I will sue this hospital.
Business response:
Hi Meghan, our Patient Relations team is always here to help and would love to learn about your experience. Please complete the form on this page so that a team member can reach out to you: https://www.bidmc.org/contact Thank you.
My husband was referred into BIDMC to the GI unit. After several months of tests and procedures we received a diagnosis of cancer by mail. There was no phone call or email. That's unacceptable. Then onto their Cancer unit, we would never recommend this unit to anyone. They do not provide compassionate care at all. There are a few staff members who are worth dealing with but they are few and far between. The 'Team' approach also does not encompass the patient and family. We were told the team approach was the doctors and nurs... read more
Business response:
Hi Nancy, we're so sorry to hear your family's experience did not live up to our standards. Our patient relations team is always hear to help and would love to speak with you. www.bidmc.org/contact thank you.
Frequently asked questions about Beth Israel Deacones Health
How is Beth Israel Deacones Health rated?
Beth Israel Deacones Health has a 4.4 star rating with 524 reviews.
When is Beth Israel Deacones Health open?
Beth Israel Deacones Health is closed now. It will open tomorrow at 9:00 a.m.
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