This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Best Friends Pet Care
- Pet Boarding
- Rockville, MD
About this business
Best Friends Pet Hotel is the leader of the pack when it comes to the absolute best care for your dog or cat. We specialize in boarding, grooming, Doggy Day Camp and grooming. We offer a fully customizable boarding stay for dogs, cats and other pets - with either individualized or group play. We also offer Doggy Day camp every day, with full and half-day packages available. We interview every dog, before they start Doggy Day Camp, and our Camp is staffed 100% of the time with our Certified Camp Counselors. We also offer Groo... read more
Location details
5530 Randolph Rd, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My dog came back sick, lost 13lbs and somehow his leg was injured while in their care. I was told to submit the $1000 worth of vet bills since I paid extra for the pet insurance. After submitting my bills the manager,Noelle, called and has been nothing but rude and extremely inconsiderate of the well being of my dog. She has done nothing but deny that fact that they did anything wrong and refuses to forward me to her manager. Don’t trust Best Friends with your pet!
I have been outside of this place on numerous accounts and I have also talked with one of the workers there. I would NOT recommend this place ! I have heard the poor cries and sounds of utter desperation come from inside!! There is NO WAY I would subject my dog to this place! I asked an employee when he was going to walk the poor dog and he told me they only walk them once a day , that's it! and not before the person locked up and went home for the evening!! The poor dog's inside have to hold it all night and cry in desperat... read more
Recommendedthe staff is very friendly and the manager is very knowledgeable, friendly and seems to really enjoy her job. I would highly recommend this facility for anyone who has dogs or cats.
My pet sitter had fallen through on my first day of vacation so while in London I was looking up places for my cat to stay and stumbled across this place. The online portion was glitching for some reason but I was able to call and get her booked that day and was able to email her vaccine records. I was so grateful and thankful for the ease of the process and same day care. Thank you so much!!
Very good customer service...fast and friendly
Business response:
Thank you for your feedback! We are delighted to hear that your experience with us exceeded your expectations! We strive to continue to provide exceptional client service and pet care. We hope to see you again soon!
I boarded 3 of my dogs here about a year ago and none of them were able to stay in the same kennel. Their kennels look like dungeons. One of my dogs is a pitbull so she wasn't allowed to play with the other dogs. I asked where they would take her out to potty and they told me they walk her around out front in the parking lot. I wasn't very comfortable with her leaving the building. I didn't have a choice but to leave her there since most places wont accept pitbulls around tha… See more
Love it! All the parties that they have with the dogs are so cute! Our dog Jackson gets so excited when we pull in the parking lot!
Frequently asked questions about Best Friends Pet Care
How is Best Friends Pet Care rated?
Best Friends Pet Care has a 4.2 star rating with 121 reviews.
When is Best Friends Pet Care open?
Best Friends Pet Care is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com