Best Buy

Asto Philaetious 

on Facebook

4 years ago

Horrible, Lying, Deceiving & Dishonest Employees. Including Assistant Manager, Manager(CHRIS MALAVE), and Salespeople So on Friday October 16th 2020 I Went to return a Defective unlocked phone "LG g8x" which was purchased online from BESTBUY.COM. I went to the WAYNESVILLE, NC STORE #1385. The phone is defective and apparently not "Unlocked" as it won't let me edit my APN settings. Every other "unlocked" android phone will let you do this. You techies know what I am talking... Continue Reading 

Emily Clark 

on Facebook

4 years ago

Rude and unprofessional customer service. 

Melony Manus Bolden 

on Facebook

6 years ago

I made a reservation and visited the Waynesville Geek Squad store after speaking with an associate about my laptop no longer accepting Microsoft updates and sometimes booting to a BIOS screen. I also took in my external hard drive so they could force a back up before doing any work. They said they would call me to tell me next steps. I called them later that day, the next day, and the next, and they had no status. Finally, the last time I called, they told me it would be ready in two more days, and it was taking a long time ... read more

Angela Honeycutt Stahl 

on Facebook

6 years ago

Manager at Waynesville store is hard to deal with. You are told one amount on a return item over the phone only to get to store and be given a figure $700 less. He even implied that phone call on Nov 5rh may not have happened. Try not to shop there, apparently, the store manager's word is final and he can give you what he wants on your return. Be warned. I give zero stars for the visit except for the young lady who did try to help. I should have read these reviews before going there, apparently this store sucks. Their corpor... read more

Brandy Shetley Letson 

on Facebook

7 years ago

Even though they were all working on a very busy Thanksgiving Day, every single associate was incredibly nice and helpful! Rick got us a cart and directed us toward our items and to the checkout line. The turkey balloon at the end of the checkout line was both hilarious and helpful. 

Garrett Gomez 

on Facebook

8 years ago

I purchased a portable speaker there on 8/19, returned it on 8/20 after finding out the speakers buzz. Was denied a return or an exchange. Attempted to charge an extra $21.04 for an exchange for the same item... Manager refused to speak to me, was told to visit another branch in Asheville.