Best Buy's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Best Buy

3.9

About this business

With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlet... read more

Location details

1580 N Eastern Blvd, Montgomery, AL, 36117, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.92,884 reviews
Select a rating
Bill Blessing's profile image
Bill Blessing 
6 years ago

I bought a computer afew days ago returned it for a refund to slow-paid cash and was given a store credit.They wont give me all the money.I dont want another computer from them just my full refund.I am contacting the federal trade commision and the consumer financial protection agency and file a complaint.They basically are keeping my money and forcing me to use a store credit. 

Charles D Watson's profile image
Charles D Watson 
recommend  Recommended
6 years ago

I had a good experience there! They were busy, short staffed, but a supervisor helped me till she could get someone with more knowledge to help! I got the TV, I like it! 

Patrick Hilyer's profile image
Patrick Hilyer 
6 years ago

Worst experience in a Best Buy we have ever had. 

Jason Hallberg's profile image
Jason Hallberg 
6 years ago

Extremely poor customer service. Not sure why it takes an hour+ to get hold of an employee by phone on a Monday morning. 

Ashley Milton Buford's profile image
Ashley Milton Buford 
7 years ago

Won’t be back, purchased a Mac computer and it went on sale right after. They refused to honor the price. I won’t be back, I have spent over $1,400 in two months at this store. You have definitely lost a customer. 

Wesley Barton's profile image
Wesley Barton 
7 years ago
Shannon Heupel's profile image
Shannon Heupel 
7 years ago

Poor customer service, and a really defective product they won't replace. My wife bought me one of their "Platinum" black backpacks for $70. It was a gift for me, and we lost the receipt. Within a couple of weeks under just normal usage, the whole seam under the laptop compartment ripped out. Brought it back to exchange, but they wouldn't. The clerk who sold it to us didn't input our phone number, so they don't have an electronic record either. So I'm stuck with a defective product. Should have gone to Wal-Mart. At least the... read more

Breana Pettaway's profile image
Breana Pettaway 
7 years ago
Annette Cain's profile image
Annette Cain 
8 years ago

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 3.9 star rating with 2,884 reviews. 

When is Best Buy open?

Best Buy is closed now. It will open at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com