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Best Buy
- Electronics Repair
- Brentwood, MO
About this business
Location details
8350 Eager Rd, Brentwood, MO, 63144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Absolutely the worst customer service experience ever in my life! Horrible, horrible, horrible. Their Geek Squad installer James W have a serious problem interacting with individuals that don’t share his skin pigmentation, and is need of some serious sensitivity training on how to interact with African American CONSUMERS. On June 21 I went into the Brentwood store to purchase a car stereo and to get stereo installed the same day. My SUV had recently been broken into. They bu...Continue Reading
They will have the item in store but they will only give it to you only after 3 or 4 days. When you try to cancel the store pick up order, the website says that it's available at the store but the status will take forever(I mean more than atleast 24 hours ) to change to ready for pickup.
All 5 team members that I’ve been in contact with over the last two days were CUSTOMER SERVICE ROCKSTARS. Totally impressed. Geek squad, Sam and the other team members (sorry I missed their names) went above and beyond to make my crap situation with a crap computer less crappy. All were professional, well informed and beyond pleasant.
I have had 4 different brands of computers from Best Buy in 4 years. No discounts were offered for my trouble. None of the computers have worked without needing extensive repairs. My first computer needed the hard drive replaced multiple times. The second did not connect to the internet. The third the screen would not stop flashing and it was cheaper to buy a new one. The last one would randomly shut down. The people are nice enough but rarely offered me productive solutions (such as returning under manufacturers warranty as... read more
Frequently asked questions about Best Buy
How is Best Buy rated?
Best Buy has a 4 star rating with 4,359 reviews.
When is Best Buy open?
Best Buy is open now. It will close at 9:00 p.m.
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