Bay Ridge Honda

Marlene G 

on BBB

3 years ago

I took my 2019 Honda CRV to Bay Ridge for service as I usually do. This is the only service company that has ever service my car since i bought it from them. In servicing my car they changed the filter among other things. After taking home my car, I realized the ** was not working - which i found strange as this is a new car with ****** plus miles on it. I took it back to them and they had the audacity to tell me that a wire was rotten and was disconnected from the compressor. My husband whom they spoke to, took a picture of... read more

Salisha w 

on BBB

3 years ago

I was at bayridge honda for an oil change on October 9th 2021. It was maybe a little after 9 I was line up with the other cars to get in the garage so I pull more over to the side close to a Honda family Van so I do not block traffic. Didn't notice some one was in there. So the man in the car did a hand gesture didn't understand I thought he was saying I was to close so I put my window down he said he wanted to get out but he said it in a tone so I said ok that all you had to say. He said something else and I can see this wa... read more

Hector O. 

on BBB

3 years ago

Horrible customer service by salesman *************************. I lefet several messages and vociemails and nothing was ever returned,,,, 

Kerry-Ann R 

on BBB

3 years ago

Since covid horrible horrible experience in this location... now instead of taking care of your car they do joy rides and chill all day. Absolute nuisance and waste of people time... After sitting here for 2 hours finally asked questions about my car and it haven't gotten any work completed. There response was they didn't know what to do with the vehicle and instead of picking up the phone and calling me. They rode the care around..... then call me while im asking question horrible service beyond horrible 

Jaclyn R 

on BBB

4 years ago

If I could give less than 1 star, I would. My family and I had an absolutely terrible experience here. They tried to sell me a car without the title!! They even ran my credit, causing my credit score to drop 10 points from the inquiry, before coming out to tell me they didn't have the title which is necessary to sell someone a car. They told me they would bring it to my house when they received the necessary paperwork. When i expressed that before I would accept the car delivered to my house, I wanted to meet with finance to... read more

Luis P 

on BBB

4 years ago

Friday I Went To Bay Ridge Honda Appointment Told Service Agent (Geatto) I Was Hearing A KNOCKING NOISE IN ENGINE And Was Told It Was BAD GAS + Charged 154 For Diagnosis and If I Want Fixed They Would Have To Take Tank Down Change Fuel Pump, Change All The Fuel Line and Change Injector and Anything Gas Flows Thru.+ That The Factory Warranty Would Not Cover This. + That I Would Have To Pay Out Of Pocket I've Been Going To The Same Mobil Gas Station Since I Bought New Honda Pilot Black Edition 2020 ,Since I Bought My Honda Crv... read more

Matthew G 

on BBB

5 years ago

26 June 2020 - By far, the worst and most stressful dealership experience I have ever had at a dealership. The failure of Bay Ridge employers to abide by CDC and New York State COVID guidelines was callous beyond compare. The unwillingness to make the small effort necessary to make customers feel as safe as possible is, in terms of customer relations, was incredibly stupid. If Bay Ridge thinks my evaluation is unreasonable, they should visit other dealerships as we did, and see how those who understand what is required in th... read more

JEANNEMARIE C 

on BBB

5 years ago

Claimed they ran a diagnostic on my car after it leaked a lot of transmission fluid and stopped working, Bay Ridge Honda took my certified 2015 CRV and told me 3 days later they replaced transmission fluid and the seal, fixed the sensor and replaced the gasket.. They said there was no damage to the transmission. I drove the car home and the very next day the car had to go to Curry when the engine light came on, the car needed a NEW TRANSMISSION!!!! Bay Ridge did not supply me with a loaner even though my car would be tied up... read more

KAHIO P 

on BBB

5 years ago

Tells us we have to pay a diagnostic fee for a car that's covered under warranty. AC stopped working on a 2017 civic lx manual and the dealer refuses to honor the warranty by telling us that we have to book AC problems via the phone and that i'd have to pay so much fees up to $500 for no reason even if it's found to be our fault. other buyers are having the same issue. ****** "10th gen civic ac not working" , these forums indicate that Honda is well aware of the issue and refuses to issue a recall or fix it under the warrant... read more