This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Bank of the West
- Finance
- Gordon, NE
About this business
Bank of the West provides checking, savings, credit cards, mortgages, auto loans, business banking, commercial banking and more. Bank of the West pairs the mobile and online banking capabilities of a world-class global bank with the personal attention of a local bank. Member FDIC. Equal Housing Lender. Visit us at 205 N Main St, Gordon, NE 69343
Location details
205 N Main St, Gordon, NE, 69343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would have given them negative 10 stars if we could, this take over of a good well functioning Bank of the West has been the worst turn out I ***** personally seen. Not even 2 weeks in to using this new bank and 2 fraud alerts, one being a true fraudulent purchase on my account from who knows where. Both times contacting customer service took hours, the people that spoke to me didn't have empathy that I had no access to my money as he shut off my card without letting me know. The second time on hold for an hour for him to ... read more
I agree with everything below!! The recently took over Bank of the West and within a month experiencing issues I never experienced with Bank of the West. They dont listen or try to resolve your concern was hung up by associate she pointing out my concerns on how things have been changed on my acct with no notification. We will be changing our banking institution due to the lack of customer support and making changes on our account that were not authorized.
Horrible bank. They took my money out of my checking account with a check I wrote to pay my credit card. This was during the lock out change over period from bank of the west. Then didnt apply the money to my credit card. Crooks. Shady. Horrible I understand how you feel bull c*** customer service. They literally took a teachers money and lost it.
I agreed will all other customers' complaints down here about this lousy Bank in businesses. I opened new account and transferred from ********* to my new account with *** 3 times successfully. One time was rejected because wrong amount over limit by a day. After more than 2 weeks, my account still "Profile on hold" that I couldn't Zelle or transfer money , EVEN with the Ally account that had sent 3 times successfully to ************* have worst customer service that people took call, said will fix it and NEVER callback or e... read more
Had my account hacked and spent 2 hours on the phone trying to resolve the issue. After waiting the first 30 minutes was disconnected by ***.Hackers changed my phone number so I never received an alert! Never received an email either. Money was transferred out of my account w/o my knowledge!Do not use this BANK unsafe.
This bank is AWFUL! Holding my money hostage Ive been calling for 4 days to resolve an issue with a profile hold and have talked to 5 people. One hung up on me, each one telling me a completely different story each time. On the 4th day to be told I have to talk to fraud department but their to busy, to call back on Monday because they dont work on the weekends. What kind of bank is this? Do not trust these people with my money. They get no star from me(I had to put one).
If I could give zero stars I would. I have banked with *** for 3 years and it has been a regretful and horrible experience! *** really is the worst bank EVER!!!This was my last straw after MULTIPLE BAD EXPERIENCES!!:Two weeks ago *** had a merger with another bank. This past Friday my paycheck was direct deposited into my savings account. But, my checking and savings account experienced a technical error and were not accessible. **************** blamed this technical error on the merger and said it would be 24 hours to fix t... read more
My husbands atm card had a activity block on it and the bank could not verify the transaction in question me to unblock his card. Which he needed to use. We share the same joint account but the refused to given the information about the transactions in question. Therefore my husband had no access to our money.
I recently had bank fraud on my account just days after switching from bank of the west. It was very disappointing that neither telephone customer service rep or in house bank rep expressed any empathy for this terrible situation. After over 30 years with bank of the west, I will be looking for a new banking institution.
Frequently asked questions about Bank of the West
How is Bank of the West rated?
Bank of the West has a 1 star rating with 201 reviews.
When is Bank of the West open?
Bank of the West is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com