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Banfield Pet Hospital
- Emergency Pet Hospital
- Minneapolis, MN
About this business
Location details
5640 Cedar Lake Rd, Minneapolis, MN, 55416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't understand making an appointment 2 weeks ahead of time when they don't even see them, even an hour after scheduled time. This is frustrating and unprofessional. Especially when you take time off from work to go. When I got there both times the employees asked about a phone call I should have received the day before, which I did not receive. Very frustrating business.
Rudest 2 front desks girls ever. I would never bring my pet there. A simple question was answered with a rude response.
I drop her off at 9am, they don’t get to her until 2pm. And then they tell me. She’ll be ready by 3pm and that they’ll call me. No call at 3pm. I get a call at 4pm. So it took them from 9 to 4 to look at her? On a Sunday? I brought my dog in because she had a severe Urinary Tract Infection. One of the technicians from Sunday didn’t know what she was doing. She said, “She was throwing up for some reason and she was making weird noises. So I gave her a treat but she spit it up. I asked the other people and they told me that sh... read more
Business response:
Hello, Trini - We hope that Raisin is recovering well and send her our best. Thank you for reaching out to us and providing us with your honest feedback about your experience at our St Louis Park hospital. We truly appreciate you letting us know and we'd like to better understand what happened during your visit. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
Don't turn someone away just because you're close to closing time!!!
I’ve been bringing my dog here since he was a puppy- they take great care of him and always remember him when we come in. We go to Dr. Birkland and she is wonderful- highly recommend!
Terrible customer service. I just spent over an hour trying to get them to send images of an X-ray they promised to send yesterday. My regular vet called them four times and they kept saying that the email was on it's way, but until I called myself and refused to hang up until it was received they didn't actually start the process. I know they're convenient in emergencies, but between their astronomically high prices, their lack of follow through, and the level of rudeness on the phone, they are overall awful.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.9 star rating with 378 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 6:00 p.m.
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