B. Carlson Heating, Air Conditioning & Plumbing

Ronnie S 

on BBB

a month ago

I have experienced nothing but exceptional service from B Carlson Plumbing and Heating. Their service personnel are professional and a delightf to work with. I recommend them without reservation. Thank you for the wonderful feedback! Hearing that our service personnel were professional and delightful to work with is incredibly rewarding. Our team works hard to provide exceptional service, and your review confirms we are meeting that goal. We appreciate your recommendation!" 

Jill A M 

on BBB

4 months ago

I paid over $300 to be on a program that covers B Carlson HVAC coming to my house twice a year to maintain my swamp cooler, i.e. turn it on and turn it off and inspected and flush my water heater. I signed up for this program in conjunction with getting my swamp cooler turned on for the summer of 2025 as well as repair of the copper line that goes from the swamp cooler to my water faucet. I was aware that it had burst. Two people came and told me because of rising cost of materials the cost to replace the waterline would be ... read more

Jill A M 

on BBB

4 months ago

I paid over $300 to be on a program that covers B Carlson HVAC coming to my house twice a year to maintain my swamp cooler, i.e. turn it on and turn it off and inspected and flush my water heater. I signed up for this program in conjunction with getting my swamp cooler turned on for the summer of 2025 as well as repair of the copper line that goes from the swamp cooler to my water faucet. I was aware that it had burst. Two people came and told me because of rising cost of materials the cost to replace the waterline would be ... read more

Ruben V 

on BBB

11 months ago

They will charge you just to come out, no, that initial charge does not get absorbed into the total of any other work (**** said its in addition to any other work performed). Just to diagnose the problem of my furnace, the tech said I had to purchase a service package which included maintenance work I knew I didnt need. With hesitation, I agreed to the ridiculous service package mandate. An hour later tech says he diagnosed problem as a bad gas valve and quoted me $1796.26 to replace the valve; Keep in mind, this quote is in... read more

Jenn S 

on BBB

a year ago

BLOATED ESTIMATE. B. Carlson sent out a technician because my ** unit was making a horrible sound and the fans were barely moving when in use for a few hours. I took a video of the unit so a technician wouldn't have to wait hours to see the problem, and I wouldn't have to run the ** for hours again and possibly blow the compressor. They sent a technician out the same day, Monday, at 6pm. He said it was the condenser fan motor, and he would have to find the part the next morning and send an estimate in the morning. I paid the... read more

Joel W 

on BBB

2 years ago

We paid for a Service contract for our heating and cooling. We have used B Carlson for over 15 years. They advertise "Fix right day or night" on their web site and have always had emergency service. With the service contract whenever we have had an issue they have had someone out for service either the same or the next day. Our Breezeaire cooler, that B. Carlson installed for us, stopped working this morning. When we called first thing in the morning we were told that it was almost a month before they could give us an appoin... read more

Kim B 

on BBB

3 years ago

Always very friendly, professional and knowledgeable. The technicians always explain what is happening, what they are looking for and ways to keep our systems working well. 

Chris G 

on BBB

3 years ago

I have a service maintenance agreement and I always request ******. He is professional and punctual and very friendly and he does a very thorough job twice a year for my HVAC system. 

Pat D 

on BBB

3 years ago

I want to highly commend ********* who has been to my house twice in the past week. He is the nicest person, he's friendly, he knows his job, and he works efficiently. A very professional young man, who called ahead to verify that I was home, and who provided excellent and thorough service. A *** on the shoulder for *********.