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Axelrod Buick Gmc
- Automotive
- Parma, OH
About this business
For an impressive selection of new Buick and GMC models, a diverse pre-owned inventory, expert service technicians and a flexible finance team, turn to Axelrod Buick GMC. Our Buick and GMC dealership in Parma, OH, proudly serves the Greater Cleveland area and we want to help you next!
Location details
6603 Brookpark Rd, Parma, OH, 44129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Greg, I can understand your frustration. As thousands of customers can attest, we do take care of our customers and stand by our service work and vehicles. From the notes in our system, a different dealer offered you that $8k difference and my pre-owned manager asked to trade you out at a substantially higher offer to help. Unfortunately, in this case, it looks like a ball got dropped in following up with you to finalize and for that I apologize. Allow me to reconnect with my pre-owned department and we will be in touch. I w... read more
My husband and I bought a 2017 GMC Terrain (which is amazing!) from Axelrod last Friday. Mitchell and Mark worked tirelessly to provide us with the best deal possible; the experience/customer service was efficient, professional, and positive (despite the monsoon that was blowing through Parma at the time). Thanks, Axelrod!
Business response:
We are so happy you like your new Terrain, Colleen! Enjoy it for years to come!
Business response:
Ashley, sorry to hear about your recent experience. I know that you have been in contact with a few of my team managers. I will investigate and my team will reach out to you.
Overall happy with this dealership! I bought in March of 2016. The only real issue I had was today. I scheduled an oil change appointment weeks ago online. It was for 1:30 pm. I get there at 1:15 and the guy looked confused wondering why it allowed me to schedule something that late because they closed at 2. So beware if you schedule online! I wasted my time coming in. They did however wash my car for me anyways. Only real complaint so far here
Business response:
Hi Stefanie, thank you for bringing this to my attention! Turns out we found a scheduling error in our online tool that we are currently addressing. I'm glad my team was able to take care of you and look forward to continue working with you.
Business response:
Thank you for the 5-star review, Jennifer! We do work hard every day to earn our stars! :)
I had the best salesmen ever - Thomas Squid Repucci! The entire staff was fantastic - they are all knowledgeable and very courteous.
Business response:
Enjoy your Terrain Trish!
2012 ford fiesta transmission shutters known problem with these cars everytime we took it back they said nothing was wrong with it.was in a accident and they didn't tell us about it. numerous other problems.would tell every1 to go anywhere else but here.
Business response:
Hi Carlton, we are sorry to hear that you are having difficulty with your Ford Fiesta. From our records, you purchased this vehicle from us in November of 2015. Despite the mileage that may have been driven on the car over the past year and a half, we would love to help you figure out a solution. Please private message our page with your contact info so we can speak further. Thank you.
I would like to thank J.t ,and Bill Edwards for helping me drive away in a 2013 Ford Escape. They worked hard to make sure that happened! !!
Frequently asked questions about Axelrod Buick Gmc
How is Axelrod Buick Gmc rated?
Axelrod Buick Gmc has a 4.6 star rating with 1,671 reviews.
When is Axelrod Buick Gmc open?
Axelrod Buick Gmc is closed now. It will open on Monday at 9:00 a.m.
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