AutoNation Honda Thornton Road

Raven L 

on BBB

a year ago

Absolutely the WORST experience I have ever had. They allowed me to drop my car off for a diagnostic on a Friday afternoon, telling me that they would most likely get to it the next day (Saturday) and that the diagnostic takes an hour. What they did NOT tell me was that they don't do diagnostics on Saturdays and are closed on Friday. So, then why was I not informed that so that I could keep my car and bring it back on Monday since they weren't even going to LOOK at it till then? I reached out on Saturday with no answer and t... read more

Craig H 

on BBB

a year ago

Do not do business here. 2018 Honda Civic A/C went out. Brought it in to be fixed under an extended warranty from Honda. Called and left messages to check the status of the repair and never was contacted. Called all the numbers on the menu and finally got the parts person who told me she didn't want me calling her all day to get a status of my vehicle. Had to call Corporate Honda **************** for a person and they couldn't get anyone on the phone at AutoNation Honda. Ended up picking the vehicle up after 2 days with no u... read more

dinat b 

on BBB

2 years ago

This is the worst place to get your vehicle fixed.i did an oil change for my honda civic si the third week of march. a few weeks later, the engine stopped. i took the car to a different honda dealer shop to get it checked. they told me there is not a drop of oil in the oil tank. i told them i just got an oil change a few weeks ago. they put oil in it and the oil leaked right out because the drain plug is missing, i asked the mechanic if we hit anything. the mechanic said there is no sign of an impact or any damage and the pl... read more

Paula W 

on BBB

2 years ago

This location is the worst dealership I have every dealt with. The salesmen, ***** and *****, are top notch. They ensured we had full disclosure and everything was as it should be.The finance manager, Mr. *************************** leaves a lot to be desired. He was all smiles and politeness until we didn't want the extended warranty. ****************** became rude and very short in his answers to our questions. We scheduled doc signing and pickup at 12 noon on a different day. When we arrived, we were made to wait for over... read more

Lashonda A 

on BBB

4 years ago

I took my car to get repair and they charge me 3600.00 to repair it. I told them when I took it the code u0029 was the code.So, when Ron called me and told me that it's going to be 3400.00. I asked him so that will make sure all the code clears and he said yes. The tech said it will have all the issues fix. He told me I needed a timing chain and a gear replacementI'm not okay to spend 1945.04 on a timing belt and didn't need it. We are in a pandemic and they taking people money. The tech should knew that wasn't the issue bc ... read more

Aretha B 

on BBB

5 years ago

I took my daughters 2017 Honda Civic in for a battery and tire rotation. When I got the car back the back up camera and the camera on the right mirror were not working. The cameras were fine when I dropped the car off. When I finally got in contact with someone I was told to bring the car back in for them to see what the problem was. I got a call saying I needed a new camera system that would cost $653. I told them no because there was nothing wrong with the cameras when I took the car in for service. I was told I would get ... read more