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Autobell Car Wash
- Automotive
- Perry Hall, MD
About this business
We deliver a thorough experience that cleans and protects your car inside and out. Letting our professionals do the work let’s you move along with your day, feeling a sense of accomplishment. Taking care of the details is our way of taking care of you.
Location details
9706 Honeygo Blvd, Perry Hall, MD, 21128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:30 a.m. to 6:00 p.m. |
I have been a customer for a couple years and have usually always been satisfied Last year I signed up for the unlimited plan which was $14.99 HOWEVER my March 2022 credit card statement showed a $15.99 or a $1.00 increase which I was NEVER notified about or authorized. I did not really notice this increase until last month. I contacted customer service about it who acknowledged this increase and was not able to provide any prior notification to me about this increase. She acknowledged that they had gotten many other calls a... read more
Business response:
Thank you for contacting Autobell Car Wash, LLC. As of Monday February 28, 2022, pricing for our Unlimited Plans and single washes increased due to rising supply costs and to maintain our standard of excellence. Signs regarding our price increase were posted at each Autobell location. The Terms and Conditions for the Unlimited Plan states the following: Monthly rates may be increased without notice.We do apologize for any inconvenience this may have caused you.Sincerely,Autobell Car Wash *************
I gave ***** the manager at the car wash on ******************* told me after I gave him $45 to clean my car 10 minutes ago that they dont vacuum under the seats unless I give him a extra $15 dollars and I watched him clean my windows with a dirty rag and he refused to correct because he said they are a express wash and they dont have time for that after paying him $45 dollars, he the only person that gives me a hard way to go. He has some mental issues and I wont be going back to Autobell ever again
Business response:
Thank you for contacting Autobell Car Wash and allowing us the opportunity to respond. I spoke with the customer directly and the issue is resolved. ********** voiced his concerns at length, for which we were extremely apologetic. The customer's main concern was caused by confusion over the prices and services offered. ********** was offered the chance to rewash his vehicle for free or have a gift card sent to use at his convenience. We hope to see him back soon! *********************, Store Manager Autobell Car Wash, LLC **... read more
Went to location 18 in ******** on 4/29/22. Ran my Truck through the wash and heard a weird banging sound coming from my driver's side. I suspect it was the Windshield wiper arm that was laying in the track that my huge 35 inch tires somehow pushed up in the the brushes. Didnt really think anything of it due to it being loud. Went to get gas and noticed the front driver's side fender and door had a few little dings, dent and tiny scratches. I wish I could've taken a pic before I drove it in but, who would do that? Spoke to D... read more
Business response:
Thank you for providing the opportunity to respond. After completing our claims investigation at the store, we could not find any evidence to support this claim. We stand behind the safety and performance of our equipment as we continue to serve our customers.Thank you,************************* District Manager Autobell Car Wash
Staff at this location refused to clean the inside of my pregnant wife's vehicle despite her request. I will not be coming back.
Business response:
Thank you for contacting Autobell Car Wash. We are sorry to hear your experience did not meet your or our expectations of excellence. In order for us to best assist you we will need to know which Autobell location your were visiting. Once we are able to determine which location you were visiting we can notify our senior management team. Thank you, Autobell Car Wash
I was liking the monthly plan because of the unlimited car washes until I was locked out of my account and told I'd have to wait 16 days to get back into it! That's over half the month without being able to use the services?!? Calling customer service wasn't helpful at the least stating they couldnt do anything to help, because they don't have access to my account. This makes absolutely no sense!!!
Business response:
We received a report filed through our website on April 28, 2022 at 11:42 pm stating that the customer was unable to login to her ********************** App. We contacted the customer via email this morning, April 29, 2022 at 8:29 am notifying her that we reset her account and that she may now log into the App on her device.If there are any additional questions please contact us at ************.Thank you,Autobell *************
Took my car to *************************************************************************************************** on 2/06/2022 at 9:47AM. Normally I was and vacuum my car myself but since I have not done it myself in a very long time I figured I would go through the car wash and then keep up with the cleaning myself there afterwards. When I first arrived I told the gentleman what service I wanted. He noticed the drivers sideview mirror had a plastic bag over it. He asked abut it and I advised him the mirror just fell out on... read more
Recently they updated their app, and upon doing so I lost my membership access as the end user. I was able to log right back into my account on the updated app however, it showed "no membership". The location referred me to their headquarters for a resolution so, I immediately reached out. The first person I spoke to informed me that they could see my membership just fine, and I explained that wasn't the case on my end so I was unable to utilize it. They said they would create a ticket and forward it to some tech team to hav... read more
Business response:
********************,Thank you for contacting Autobell and allowing us the opportunity to further explain the issues with your App. We listened to each of the recorded calls associated with your concerns. While we understand your need for an immediate solution, our **************** Reps and Operations Reps worked diligently to resolve your issues. Your original Plan was an App Super Unlimited which was started on Oct 2, 2021 through our special App Promotion providing you with one-month of free unlimited washes. We are excit... read more
Started drafting my card 4 yrs after I cancel. I have called now 3x to get help and everytime they take my number and never call back. Need help getting canceled and my money.
Business response:
We have called this customer and he stated this account is his ex-girlfriend's from years ago. We have cancelled the plan and sent the information over to our ******************** to research the plan and contact the customer. Customer was informed that we would only be able to refund one of the charges for Jan 8th because services have not been used.
Same experience as many others. Paid for the ***** special. After the cleaning there were smudges and bugs on the front and windshield. Scratches all along the side which are deep that were not there before which I will have to get fixed. Part of the bumper popped loose. Very disappointed. I could have gotten a better result on an exterior wash from a gas station car wash. I do not reccomend getting your car washed here. The car does smell like lemon though, and the vacuuming was well done so I will give them that. (Side not... read more
Business response:
Thank you for taking the time to leave a review regarding your experience at Autobell. Please provide the address of the location you visited so that we are able to notify the proper management of your experience.
Frequently asked questions about Autobell Car Wash
How is Autobell Car Wash rated?
Autobell Car Wash has a 3.7 star rating with 237 reviews.
When is Autobell Car Wash open?
Autobell Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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