Aurora Pro Services | HVAC, Plumbing, Electrical, & Roofing

Michael F 

on BBB

a year ago

Aurora asked us to leave them a review on this website instead of ****** like we typically do. After reading the reviews from all of the other people I can only say that our experience with Aurora has been very professional, Fair and above all reliable. They replaced our air conditioner last year and called us to come back out just to make sure it was working as expected. The two technicians that showed up were very helpful and pleasant. Aurora has been great for us and all of the neighbors we recommended them to. 

Arnold M 

on BBB

a year ago

We had many estimates before choosing Aurora. Not only did they perform a thorough evaluation but also took the time to understand what our plans were for our home in order to provide us with the best solution. We were very pleased with their communication and level of expertise. We will continue to use them and recommend them. 

Susan S 

on BBB

2 years ago

STAY AWAY FROM THIS COMPANY!!! My ac unit wasn’t working and unfortunately chose Aurora as one of the companies to check my unit. The tech said 99% of the time it was a bad capacitor as the unit ran but no cold air. I asked if it had coolant and he said that could not be checked unless I replaced the capacitor for roughly $400.00. I agreed to that since the tech made it seem like the part replacement would solve the problem. Nope…now tech says there is no coolant and there’s a leak somewhere but impossible to find unless I r... read more

Doug M 

on BBB

2 years ago

DO NOT do business with Aurora Pro Services, they are unfairly high for the services they provide. For a very basic plumbing repair which took less than 1 hr. to complete, they charged over $900. After much discussion with their management about the cost of the services they provided, rather than breaking down these costs, they told me their tech’s went above and beyond. Replacing a water shut off valve does not seem to me to be above and beyond a very basic plumbing repair. The valve for this refrigerator ice maker was very... read more

a p c 

on BBB

2 years ago

I needed a gas cooktop installed to replace a failed one that had been turned off because it was leaking small amounts of gas. I called Aurora and to their credit they came out quickly.....charging me $95 for an estimate to install the new one I had purchased. It became quickly clear that their service techs, who were in fact courteous, were more concerned about selling me a home maintenance contract than doing the actual repair work. When they gave me the estimate, it was for nearly $1,900 which I knew was grossly over-infl... read more

Glenn S 

on BBB

2 years ago

Charged us over $400 for an USB outlet installation that took 15 minutes to install. In my ignorance, I though that it might be expensive, but after doing some research I found that it's something I could have installed for less than $30. Complained to customer service and was told the charge was for warranties for replacement if there ever was a problem. Total ripoff company. I should have done a better job of researching this company. DO NOT USE THIS COMPANY! 

Margo H 

on BBB

2 years ago

The technician was prompt, courteous and presented us with an estimate of $1200+ to clear the line. I asked him what he was going to do and how long it would take and he told me he was going to run a drain auger through the pipe and it would take 1 hour. We had this done once before and it took about 45 minutes and the plumber charged us $200. After I caught my breath I told him this information and he told me the office was the source of the estimate and he would check again with them. They told him they could not adjust th... read more

Tom B 

on BBB

3 years ago

After reading all of the glowing reviews, I decided to reach out to Aurora when storm damage knocked down the service line to my well house. The staff was very responsive in coming out to look at my needs, but that is where the good ended. During the storm, the pole that my meter box was mounted on was knocked down. My goal was simple, get a new pole and remount the meter box. The salesperson started enumerating all of the things that needed to be changed to meet current code requirements. Ultimately, the estimate came in at... read more

M. B. 

on BBB

3 years ago

Let me introduce myself, I am the maintenance manager with ****** *********in Thomasville NC. I contacted Aurora Pro Services with a emergency plumbing situation at my work place. Oscar informed me there would be a $350.00 charge for after hours service, I said fine I'm okay with that, upon the tech arriving, I get another call from the service tech. relaying a message from his manager Oscar that there would be an additional $1564.88 more to do the job, I expressed to Oscar that they were stealing and that wasn't right, So I... read more