Absolute worst service after the sale. "Service" is nonexistent. Aurora's unprofessional delivery guys broke a panel on my new spa cabinet during the initial delivery. Aurora has yet, 3 months later even contacted me to replace the panel, even though I've spoken to their "service manager" twice. I reported a spa leak yesterday (6/5/22) , had to leave a voice mail for their "service department", in yet to hear back from them. I do not recommend buying from this company.
I am still waiting for my pool 7k and two months later be prepared to get the full run around!
Jonathan P. was very knowledgeable. Very polite. He did the repair and waited to be sure the problem was corrected.
Aurora Pools has serviced my pool since 2015. I called and visited several other companies, and they weren’t interested in helping me learn about or maintain my pool. As a new homeowner with an existing pool, Aurora’s Pool and Spa Guided me about pool maintenance and given me excellent service.
Fantastic place of business with great sales staff!
I have contracted this company to repair my hot tub. The review negative review I saw from 10/17 concerned me because it's exactly what is currently happening with me. I was told the same EXACT information. Technician's came out, did not have the part, completely blew the board that "Allegedly" was malfunctioning and said" it would have "Eventually" blew anyway. Said they would call that evening once they located the part... and if they have it they would immediately come out and repair it, even if " Brad" had to do it himse... read more
Worst company I have ever dealt with period! They lie and never do what they say they will do. It took them over 2 weeks to fix my tanning bed and wasted 5 days of my time. They said they wouldn't charge me the service fee after all I've been through with them.. Guess what, they charged me service fee. I will never do business with them again. I'm going somewhere else to buy a pool!
Aurora pool and spa is a deceitful company and full of thieves. DO NOT LET THEM NEAR YOUR PROPERTY!!! We purchased a tanning bed through this company a few years back. The bed was fine but is now beginning to have a few issues. No big deal, things wear out. We called and scheduled a service to our bed. The scheduler said they would be out Thursday and we would be charged parts and a $100.00 service charge for the visit. He mentioned that they carry most parts in their trucks and should be able to fix the issue the same day. ... read more
