Audi Chantilly

Chase S 

on BBB

4 months ago

I purchased a Certified Pre-Owned 2019 **** Q8 from Audi Chantilly, and I am extremely disappointed with the lack of transparency and misrepresentation of the vehicle's history. When I initially purchased the car, I was presented with a clean CARFAX report, indicating no accidents. However, after the sale, I later discovered that the vehicle had been involved in a minor accident prior to my purchase something that was not disclosed to me at the time.What makes this situation even more concerning is that the vehicle was previ... read more

Sara N 

on BBB

8 months ago

I had an incredibly disappointing experience with Audi Chantilly.I was interested in a vehicle listed at $29,000 and worked with a salesperson named ********, who initially provided excellent service. ******** sent me personalized videos of the vehicle, ran my credit, and assured me of the listed price since Im an out-of-state buyer.However, when it came time to finalize the deal, the manager intervened and suddenly increased the price to $35,000an astonishing $6,000 above the advertised price. This bait-and-switch tactic is... read more

ROLLAN S 

on BBB

10 months ago

I called **** of Chantilly to book a service appointment. Once speaking to the service advisor and telling her what the issue was with the vehicle, I was placed on hold in hopes of getting an appointment. Instead the advisor returned and told me that the Service Manager said "I DONT WANT TO OPEN THAT CAN OF WORMS" and refused to book an appointment and I was advised to try another **** dealer in the area. Wow talk about being professional!!! 

Craig K 

on BBB

4 years ago

I had a scary encounter with Mercedes during which they acted more like thugs than the "Nordstrom" of car sales as I would have expected from a high-end dealer. I bought a new Mercedes (2021) but the color of red was not the same shade as the model that was delivered (based on a 2020 model). My wife hated that shade of red and I asked to get the car in the shade we paid for; Mercedes first said it was the same shade as the 2020 models, but after doing their homework, admitted that shade did not exist in the 2021 models. Sinc... read more

Chris C 

on BBB

5 years ago

MD resident who made the mistake of buying a used car from this dealer. After all the assurances that they only sell "clean" used cars and everything checked out with their VA inspection, the car failed MD inspection and required about $600 repair to pass. The next day the battery was drained due to an electrical problem. Not sure yet how much that will run me. Expected more honesty from a Mercedes dealer but should have saved money and bought from a no-name corner lot. They couldn't be any less honest. Had the car less than... read more

Karen Y 

on BBB

6 years ago

I have been receiving unwanted email solicitations from one "Jaime T**********" at this dealership for several years. I have sent several return emails instructing "T*********** to cease and desist, which has not happened. In my opinion, a "luxury car dealership" should be sufficiently competent to stop email marketing when asked multiple times. Not doing so clearly indicates a lack of respect for customers and the public in this case because we have never purchased a Mercedes from the Tyson's dealership. They are in fact ap... read more

P G. 

on BBB

6 years ago

I purchased a used car from the prestigious Mercedes Benz of Chantilly thinking I made a good decision with a dealer I could trust. I drove it home to Richmond and the the shop for maintenance (approx 125 miles). A technician with Mercedes Benz of Richmond was driving it when the transmission gave out. This car should have never been sold and should have gone straight to the junkyard. Penske Corporation and Mercedes Benz should be ashamed of the poor business ethic this dealer is providing the community. I am now out $7700 a... read more

James R 

on BBB

6 years ago

This dealership - Mercedes Benz of Tysons Corner, Virginia continues to be the absolute WORST in service we have ever encountered!!!! These people are certainly a Black Eye and a pejorative impact on the Mercedes name in general. "The Best or Nothing" ... really??? This dealership will slowly but surely assure Mercedes of the "nothing" when it comes to customers!! Why does Mercedes corporate management continue to allow the existence of such terrible dealerships where NO mechanic can be found to solve simple problems which f... read more