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AT&T Store
- Mobile Phones
- Jefferson City, MO
About this business
AT&T, serving over 81 million wireless customers
Location details
610 Wildwood Dr #101, Suite 101, Jefferson City, MO, 65109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I’ve had issues with AT&T since July! I went to the Fulton store to upgrade my phone. I wanted an IPhone 11 Max. The girl said if I got an IPhone 11 then it would only be $300 so I agreed and said that was fine. She kept trying to push me opening a new line the whole time and I refused because it’s just me on my account. Left with a brand new phone she said when I left I would have to call customer service to transfer my insurance from my old phone to my new one. First red flag! I received my next bill and it was $270! Mind ... read more
Business response:
Hi Sierra Deems. We work hard to staff our stores with knowledgeable and friendly associates. Our number one goal is to provide you with an exceptional customer experience. We will work with our employees to ensure you are provided with the great experience you deserve. We sincerely appreciate you and all our customers!
I was gonna give it a while gives a freak but then saw something that rubbed me the wrong way
Business response:
Hello Bradley Mahan, Our number one goal is to provide you with an exceptional customer experience. We sincerely appreciate you and all our customers and look forward to providing you a better experience in the future.
The manager at the Jefferson City, Mo was not helpful on combining accounts. He refused to call the call center to gather more information on how to add a number to my account that had been released to be added. When I told him to cancel my account, he refused.
RecommendedVery nice associate, friendly, knowledgeable and quick.
Worse ever!!! Liars!!!! Tell you bill is this then change it three times . Won't stand up and admit to errors.
Worst customer service had to make two return trips and still ended up having to cancel everything
I've had great luck with AT&T in the past, however since Elisha at the Wildwood location added a phone line to our account it has been a billing disaster. Nothing that she told me when she sold me the plan has been true. She knowingly sold us a plan that was not what she said it was. At the time that she printed out the paperwork she acknowledged it and said it was because of a promotional period and that it would all be corrected in a billing cycle or two. Well, six billing cycles later I am still drastically overpaying and... read more
I've always had good experiences with AT&T, but this location is an absolute customer service nightmare. Upon a billing mix-up, the store manager Christian proceeded to laugh in my mom's face and say that it "wasn't his problem". According to Google reviews, this disrespect towards customers has happened repeatedly in the past with zero consequences. This location is unprofessional and unacceptable. Take your business elsewhere!
Clayton did a great job helping us all get new phones.
Frequently asked questions about AT&T Store
How is AT&T Store rated?
AT&T Store has a 3.7 star rating with 521 reviews.
When is AT&T Store open?
AT&T Store is closed now. It will open tomorrow at 9:00 a.m.
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