ATI Physical Therapy

Tom C 

on BBB

2 years ago

Absolutely horrible experience. For one they used the same medical code but charged me a different amount. Thats just blows my mind! But the front desk **** told me they charge $120 per one hour visit. No they charge me from $300 up to $700 for the same exact daily exercise. And when I called the billing department they told me no, you were doing different exercises Im like hold on youre telling me this? Like you were there not me? Clearly this company is all about money! Now I finished my physical therapy two months ago and... read more

Tom C 

on BBB

2 years ago

Absolutely horrible experience. For one they used the same medical code but charged me a different amount. Thats just blows my mind! But the front desk **** told me they charge $120 per one hour visit. No they charge me from $300 up to $700 for the same exact daily exercise. And when I called the billing department they told me no, you were doing different exercises Im like hold on youre telling me this? Like you were there not me? Clearly this company is all about money! Now I finished my physical therapy two months ago and... read more

Brooke C 

on BBB

2 years ago

Therapists were great. The billing is confusing and criminal. $300-$500 per visit, whaat? My insurance covered most of it, but I keep getting bills and I paid $15 each time. 12 visits over 6 weeks and the total bill is over $4000. My surgery was less than that. I am in SHOCK. No clue it would be this much AND each visit was a different cost when we did the same thing almost every time. I wouldnt have gone here if I would have known. I have been to a private physical therapist for less in the past. Never again. 

Brooke C 

on BBB

2 years ago

Therapists were great. The billing is confusing and criminal. $300-$500 per visit, whaat? My insurance covered most of it, but I keep getting bills and I paid $15 each time. 12 visits over 6 weeks and the total bill is over $4000. My surgery was less than that. I am in SHOCK. No clue it would be this much AND each visit was a different cost when we did the same thing almost every time. I wouldnt have gone here if I would have known. I have been to a private physical therapist for less in the past. Never again. 

Brooke C 

on BBB

2 years ago

Therapists were great. The billing is confusing and criminal. $300-$500 per visit, whaat? My insurance covered most of it, but I keep getting bills and I paid $15 each time. 12 visits over 6 weeks and the total bill is over $4000. My surgery was less than that. I am in SHOCK. No clue it would be this much AND each visit was a different cost when we did the same thing almost every time. I wouldnt have gone here if I would have known. I have been to a private physical therapist for less in the past. Never again. 

Sarah J 

on BBB

2 years ago

Insurance fraud. Out of pocket cost is $130 a session. They said they planned to charge my insurance $300-600 a session. Since my insurance only pays 50 percent, the therapy would have cost me MORE going through insurance. Absolutely ridiculous. Also, I had to query them multiple times just to get this information. Beware of lack of price transparency and insurance gauging. Get a referral for somewhere else! 

Sarah J 

on BBB

2 years ago

Insurance fraud. Out of pocket cost is $130 a session. They said they planned to charge my insurance $300-600 a session. Since my insurance only pays 50 percent, the therapy would have cost me MORE going through insurance. Absolutely ridiculous. Also, I had to query them multiple times just to get this information. Beware of lack of price transparency and insurance gauging. Get a referral for somewhere else! 

Sarah J 

on BBB

2 years ago

Insurance fraud. Out of pocket cost is $130 a session. They said they planned to charge my insurance $300-600 a session. Since my insurance only pays 50 percent, the therapy would have cost me MORE going through insurance. Absolutely ridiculous. Also, I had to query them multiple times just to get this information. Beware of lack of price transparency and insurance gauging. Get a referral for somewhere else! 

Wen H 

on BBB

2 years ago

ATI is not trustworthy. They told me I have to pay $10 copay for each visit. When I asked them if this is the only amount I have to pay for each visit, they said yes. But a few weeks later I got a bill. They are asking me to pay $54.63 extra for each visit. I don't think they even care about helping you getting better because they really did not do much during the sessions any way. That is really not fare and unethical. I am going there again and will not recommend them to anyone.