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Athena Diagnostics
- Laboratory Testing
- Worcester, MA
About this business
Location details
377 Plantation St, Ste 8, Worcester, MA, 01605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My doctor ordered a test and faxed over the info including their financial aid program that I filled out. When I called the woman on the phone assured me that I qualified and that I wouldn't be responsible for more than $100. So I had the blood drawn and sent in. They called me and left a voicemail so I called them back the next day and they basically want payment before they can process my blood work. They said they never received that financial aid paper. I also sent in one that came with my kit that was mailed to my house... read more
My doctor ordered a test and faxed over the info including their financial aid program that I filled out. When I called the woman on the phone assured me that I qualified and that I wouldn't be responsible for more than $100. So I had the blood drawn and sent in. They called me and left a voicemail so I called them back the next day and they basically want payment before they can process my blood work. They said they never received that financial aid paper. I also sent in one that came with my kit that was mailed to my house... read more
Incredible sensitivity and sweetness. Great support staff.....I am still impressed....lots of gratitude, R.W.
Poor customer service. Call and wait for help and then they tell you to call someone else. Really poor employee quality and training. I was returning their phone call and message. They could not be bothered to look at the account ask questions or anything. No way would I trust this company for anything. These are the situations in which customers get stuck with bills as a result of poor communication and business ethics.
They told me they had to run a sample right away based on stability of the sample and that's why they couldn't call and get a pre-authorization on an 850$ test. Unfortunately for them, I know the specimen has a 10 day stability. When I asked why the they lied to me they said they actually meant something different.
Frequently asked questions about Athena Diagnostics
How is Athena Diagnostics rated?
Athena Diagnostics has a 2.4 star rating with 14 reviews.
When is Athena Diagnostics open?
Athena Diagnostics is open now. It will close at 6:00 p.m.
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