8450 Hickman Rd # 9, Ste 9, Clive, IA 50325 United States
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At Association Management Services we provide Community Management Services for Homeowner Associations which include Townhome and Condominium communities.
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Brandon J. on Birdeye
3 months ago
02/26/2023, 09:14 AM
Very rude ladies who say they are all for helping your association but they are full of sh@t. They will turn your association into a jail full of so many rules and fees.
After further research, the daughter who works for her mother at this property management company has numerous court records against her name under the Polk County Court System. Might be the reason why she can't get a real job.
Concealed weapons charge, violence charge, etc. This can all be found free of charge online. I would not live in a complex managed by a bunch of liars. Each time a homeowners gives them a 1 star review, they go on a finger pointing spree about how it's not there fault.
They will raise your dues and do special assessments to your complex because they spend money left and right. They don't educate the board members on spending habits because the majority of these property management companies are thieves!
Buyer beware of what you will deal with when moving into a complex managed by this company. Horrible!
Anonymous on Birdeye
a year ago
04/07/2022, 15:09 PM
If you own a property managed by this property management group, watch everything they do thoroughly. As others have posted, they don't furnish complete itemized budget breakdowns of where your money is going for each year., which they should!
All homeowners need to put there foot down and demand better service for a property management company who bary does much other than collecting money, turning people over to their attorney and calling contractors to handle odd jobs. This company does a good job of threatening homeowners if you stand up for yourself and push back against them. The company likes to use the word "sue" to make homeowners shut up so they don't have to deal with things.
I would never live in a complex managed by this company. After further research, this management company uses fake accounts on Google to boost their overall rating. One of the workers at this company used their husband to give them a 5 star review to boost their score. Conflict of interest! If you notice when AMS responds to a complaint, it is always the homeowners fault, NEVER AMS!
They are down right rude and hostile women!
After further research, the management company was sued by a homeowner, see article. Do you really want a management company who has been sued???? Very disgusting and words speak for themselves!
https://icrc.iowa.gov/document/kristin-foley-v-juliat-shipman-et-al
Brandon J. on Birdeye
2 years ago
07/17/2021, 15:30 PM
Rude customer service by the owner and Juliat along with not supplying the homeowners a detailed expense report each year of where your funds are being spent. They treat the homeowners like crap and if you don't like the their service, they expect you to move somewhere else because they have no time to listen to you. Just be aware of their scare tactics and would never live in a property complex managed by them. RUN RUN AWAY FROM THIS COMPANY!
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Grant J. on Birdeye
3 years ago
11/30/2020, 11:57 AM
I recently had a discussion with the woman at AMS concerning a ridiculous fee they charge for missing an annual meeting. She didn't even let me finish my sentence and blurted out that I was not the homeowner (my son is and he works nights so he sleeps during their office hours) and "she was done with me". I have never encountered such an unprofessional conversation and would never recommend AMS for any management services. They are terrible.
April S. on Birdeye
3 years ago
01/18/2020, 18:34 PM
I'm writing the following review as I sold a property that was managed by AMS Management Services, based out of Clive, IA. Once I sold my investment, I was advised by my realtor that AMS charges a ridiculous fee of $150 to sign and notarize a HOA Affidavit Form to show that a homeowner is current or outstanding on HOA Fees.
For AMS to sign and notarize this form only took roughly 2 minutes or less, from what I was instructed by my realtor. I was already paying AMS a monthly fee towards their monthly salary which was much more than the $150 that they are charging to sign and notarize the HOA Affidavit form. They should be completing this service for free since each homeowner is paying a fee each month towards AMS monthly salary and office clerical work.
AMS is charging homeowners a monthly fee towards their yearly salary but then turns around and expects you to hand over an additional outrageous fee of $150 to complete the HOA Affidavit form. I was instructed by my realtor that AMS will only except cash and not debit/credit cards......and the money that is collected from this process of signing the HOA Affidavit form does not get turned over to the HOA Association. I would recommend that homeowners questions this lavish fee that AMS is charging homeowners. I'm glad that I have moved out of a property managed by AMS and out of state.
Kate S. on Birdeye
4 years ago
08/22/2019, 11:23 AM
As a homeowner in a community in which AMS recently has recently managing, Im happy to give them my highest recommendation. They are frendly, responsive, professional and knowledgable and the propety currently looks better than it ever did under West Property Management.
Kaleb T. on Birdeye
4 years ago
08/14/2019, 17:17 PM
I am adding my review to this site and AMS seems to remove reviews from their Google Reviews site when a homeowner has a negative issue with AMS. Their customer service is very rude and the owner hangs up on homeowners when you challenge her. My review was removed and she will only allow positive reviews on her site to improve her overall score, just like the previous homeowner stated!
Complaints
After living in a townhome complex in Des Moines and Ames, our management company would send each homeowner a monthly expense report along with our monthly board meeting minutes. Since the current management company has our email addresses and know where we live, why do the homeowner’s at Prairie Glen Townhome Complex not receive monthly expense reports? As of 2019, no 2018 expenditure report has been received to show where our money is spent. As a mortgagee, I expect to know where my money is being spent on each bill/project. I am clearly uneasy about how money is being spent in our association and it needs to be address promptly.
When you first come into the complex off of SE Delaware, the light bulb above the complex’s Prairie Glen Townhome sign when has been burnt out since early winter 2018. Why has this not been fixed? Some friends of mine went pass the complex because they didn’t see the sign. The Board of Directors recently paid a company to replace garage lights along with street lights in our complex, why was this specific light never replaced while they were out in our complex? I’m very irritated on how things are missed in our complex.
The trimming of trees is has been let go by AMS and tree limbs are hanging onto roofs and branches brushing the sides of the buildings. AMS completed a walkthrough in 2019 and nothing was mentioned about trees being trimmed up.
Weeds are a large issue each month and why has the Board of Directors and AMS not been spraying weeds on a monthly basis to combat the weeds from spreading? Instead, the homeowners are spending more money in the long run to have the lawn care company come out and remove weeds by hand and using a weed eater in our streets to remove the weeds. Only using a weed eater in our streets and driveway and not using weed spray is not getting down into the root to kill the entire weed.
There were siding repairs completed on some units and I noticed that whoever was used as a contractor did a miserable job on the southside of building 1405. The siding is curling and looks as if it will fall off the building. This is a complete eye sore and reflects badly on how our association is being spent.
The street between 1501 and 1505 is crumbling and nothing has been done to address this issue.
STAY WAY FROM AMS IF YOU KNOW WHAT IS GOOD FOR YOU! POOR PROPERTY MANAGEMENT COMPANY AND VERY FAKE.
J R. on Yellow Pages
4 years ago
03/28/2019, 01:35 AM
My wife and I are reposting the following message since AMS removed our last post roughly 1 year ago from google reviews and Yelp. As a real estate agent for 15 years, and living in a townhome complex for 6 years that was managed by AMS, I would highly recommend reading the following. When I posted my review of AMS, the company had 6 reviews, which were all 1 star ratings and no business responses back from AMS to the complaints. Once I left my review, it was deleted by AMS, and they decided to start responding to the 1 star Google Review Ratings and those reviews were roughly written 8 months to 2 years back by upset homeowners. As of 3/27/19, AMS now has a total of 31 reviews and went from 1.9 stars to 4.1 stars out of 5. My wife and I find it interesting how a company can receive all 5 star ratings all in the month of September 2018 per Google reviews. No good company can receive 22 reviews in one month for 5 star ratings which can lead me to think these are fake accounts and per Google Policy, fake reviews are not allowed to boost company ratings. A family member who works for AMS also gave this company a 5 star rating which is a conflict of interest and against Google policy. Since some of these are board member reviews and they are paying AMS a service, this is a violation of Google policy since it’s a conflict of interest. I lived in a townhome complex for 6 years and AMS was a property manager for. It only took me 2 years to realize that the mother and daughter manage to many properties and things are not always handled properly through Rules and Regulations. If anyone is looking to purchase a condo/townhome, I would suggest that you ask residents around the complex who the property manager is and do your research. I would high recommend doing a background check on AMS and do your research thoroughly. If a homeowner was in violation of the Rules and Regulations, AMS would call them out in the meeting minutes, which caused homeowners to feel uneasy.
J R. on Birdeye
4 years ago
03/27/2019, 17:32 PM
My wife and I are reposting the following message since AMS removed our last post roughly 1 year ago from google reviews and Yelp. As a real estate agent for 15 years, and living in a townhome complex for 6 years, AMS managed, I would highly recommend reading the following as it might save you time from moving into an association complex that AMS handles or hiring them to handle your daily association work.
When I posted my review of AMS, the company had 6 reviews, which were all 1 star ratings and no business responses back from AMS to the complaints. Once I left my review, it was deleted by AMS, and they decided to start responding to the 1 star Google Review Ratings and those reviews were roughly written 8 months to 2 years back by upset homeowners. The responses were given by AMS in April 2018, which I would consider this being poor customer service by this company as it took them until 2018 to respond to upset homeowners. The comments from AMS were all “canned” and were very fake pointing out the flaws of the homeowners.
As of 3/27/19, AMS now has a total of 31 reviews and went from 1.9 stars to 4.1 stars out of 5. My wife and I find it interesting how a company can receive all 5 star ratings all in the month of September 2018 per Google reviews. No good company can receive 22 reviews in one month for 5 star ratings which can lead me to think these are fake accounts and per Google Policy, fake reviews are not allowed to boost company ratings. A family member who works for AMS also gave this company a 5 star rating which is a conflict of interest and against Google policy. Since some of these are board member reviews and they are paying AMS a service, this is a violation of Google policy since it’s a conflict of interest.
While AMS was receiving all of these Google reviews, AMS had zero BBB reviews and mysteriously, 3 reviews appeared all in August 2018, which makes my wife and I suspicious if the reviews are real. This is another way that AMS has tried to make themselves look good online.
I lived in a townhome complex for 6 years and AMS was a property manager for. It only took me 2 years to realize that the mother and daughter manage to many properties and things are not always handled properly through Rules and Regulations. Plenty of violations should have been handed out to homeowners but were not done properly in the complex I lived in.
If anyone is looking to purchase a condo/townhome, I would suggest that you ask residents around the complex who the property manager is and do your research on that specific property manager. I would usually recommend checking Google searches and review court records for background checks and ask the residents if the property manager handles complaints in a timely manner and if projects are done timely and accurately. You will find interesting issues with AMS while doing searches and company being sued. Since posting my last review 1 year ago and it being taken down, I would take the Google reviews with a grain of salt because of too many red flags with this property management company.
I encourage all residents to review meeting minutes as AMS does a horrible job of noting what projects are being done and how much each project costs. As a homeowner, who is paying association dues to pay their salary, I feel everything should be outlined and detailed clearly. Pay very close attention to how your money is being spent, that goes for any property management company. AMS will spend money like it is growing on trees and think everything is a priority. During the time that my wife and I lived in the association, AMS never supplied the homeowners with a monthly expense report other than meeting minutes via email or mail. All property managers should supply homeowners with an expense report as their money is being spent everywhere within the complex. Whenever a homeowner was in violation of the Rules and Regulations, AMS would call the homeowners out via their address.
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