J R. on Birdeye
4 years ago
03/27/2019, 17:32 PM
My wife and I are reposting the following message since AMS removed our last post roughly 1 year ago from google reviews and Yelp. As a real estate agent for 15 years, and living in a townhome complex for 6 years, AMS managed, I would highly recommend reading the following as it might save you time from moving into an association complex that AMS handles or hiring them to handle your daily association work.
When I posted my review of AMS, the company had 6 reviews, which were all 1 star ratings and no business responses back from AMS to the complaints. Once I left my review, it was deleted by AMS, and they decided to start responding to the 1 star Google Review Ratings and those reviews were roughly written 8 months to 2 years back by upset homeowners. The responses were given by AMS in April 2018, which I would consider this being poor customer service by this company as it took them until 2018 to respond to upset homeowners. The comments from AMS were all “canned” and were very fake pointing out the flaws of the homeowners.
As of 3/27/19, AMS now has a total of 31 reviews and went from 1.9 stars to 4.1 stars out of 5. My wife and I find it interesting how a company can receive all 5 star ratings all in the month of September 2018 per Google reviews. No good company can receive 22 reviews in one month for 5 star ratings which can lead me to think these are fake accounts and per Google Policy, fake reviews are not allowed to boost company ratings. A family member who works for AMS also gave this company a 5 star rating which is a conflict of interest and against Google policy. Since some of these are board member reviews and they are paying AMS a service, this is a violation of Google policy since it’s a conflict of interest.
While AMS was receiving all of these Google reviews, AMS had zero BBB reviews and mysteriously, 3 reviews appeared all in August 2018, which makes my wife and I suspicious if the reviews are real. This is another way that AMS has tried to make themselves look good online.
I lived in a townhome complex for 6 years and AMS was a property manager for. It only took me 2 years to realize that the mother and daughter manage to many properties and things are not always handled properly through Rules and Regulations. Plenty of violations should have been handed out to homeowners but were not done properly in the complex I lived in.
If anyone is looking to purchase a condo/townhome, I would suggest that you ask residents around the complex who the property manager is and do your research on that specific property manager. I would usually recommend checking Google searches and review court records for background checks and ask the residents if the property manager handles complaints in a timely manner and if projects are done timely and accurately. You will find interesting issues with AMS while doing searches and company being sued. Since posting my last review 1 year ago and it being taken down, I would take the Google reviews with a grain of salt because of too many red flags with this property management company.
I encourage all residents to review meeting minutes as AMS does a horrible job of noting what projects are being done and how much each project costs. As a homeowner, who is paying association dues to pay their salary, I feel everything should be outlined and detailed clearly. Pay very close attention to how your money is being spent, that goes for any property management company. AMS will spend money like it is growing on trees and think everything is a priority. During the time that my wife and I lived in the association, AMS never supplied the homeowners with a monthly expense report other than meeting minutes via email or mail. All property managers should supply homeowners with an expense report as their money is being spent everywhere within the complex. Whenever a homeowner was in violation of the Rules and Regulations, AMS would call the homeowners out via their address.