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Aspen Air

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1.0
3 reviews
|Heating & Air Conditioning/HVAC|Phoenix, AZ 85029

11225 N 28th Dr, Ste D115, Phoenix, AZ 85029

(602) 358-7155

http://aspenairaz.com/index.html

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About

Specialties We Service the Air Conditioning Repair and Installation Needs of the Phoenix Area Including Glendale, Peoria and Scottsdale. Contact Us Today! Not only do we service Glendale, Peoria and Scottsdale, but we service the Phoenix metropolitan area including Surprise, Anthem and more.

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Jordan J. on BBB

4 years ago

05/06/2017, 18:19 PM
They came out to fix my a/c. The a/c appeared to be working for about an hour and then stopped working again. They never answer their phone or return phone calls. My warranty company also tried to contact them via email and phone with no luck. We are on day 4 with no a/c in Arizona. The whole transaction made me feel uneasy as they came in an unmarked van called from a number that shows it belongs to a garage door company and they did not thoroughly inspect the system
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MATTHEW on BBB

4 years ago

04/14/2017, 04:50 AM
Aspen Air was sent out to us by our home warranty company and everything seemed normal until they wouldn't answer their phone, several times the voice mailbox was full! When they finally arrived a week later to install the new handler we were told it wouldn't fit and it would require extra work to make it fit. The guys "contracted" by Aspen Air were clearly not equipped or trained to do the job so I already felt uneasy about the situation, once we got approval from the home warranty company a few minutes later they asked me for $600 cash upfront to complete the job, when I kindly refused and asked to speak to their supervisor they walked off the job and they reported to the home warranty company we refused the work and wanted to take a cash-out which couldn't be farther from the truth when you've been out of A/C for 2 weeks in AZ you're pretty desperate to get it fixed. home warranty then sent out another company to reinspect. We were then informed that there is no leak from the air handler and that the service valve was the item leaking. so aspen air tried to scam us into purchasing a air handler when it just needed shradder valve and a recharge. Aspen Air is a scam.
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Susie C. on Yellow Pages

5 years ago

08/01/2016, 04:30 AM
We used Aspen for years, now they are under new management and service is horrible! 81 degrees in my house, called them out, the guy came and put in a pound of freon and charged me $100. This did not fix the problem, now it's 84 degrees in my house and they came back and determined the problem is TXV expansion valve which needs replaced, same one they replaced 2 years ago. They say they have no paperwork from the previous owner, so I provided a copy of mine, but they say they won't warranty it, so now I'm out another $1,000 to have it replaced again, plus the 100 bucks wasted on Aspen to misdiagnose the problem in the first place! Don't waste your time and money with this company!
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