Arts TV & Appliance

Heather W. 

on Yellow Pages

3 years ago

Worst Customer Experience! Purchase Viking Range Top, Viking Double Oven, GE Cafe Refrigerator, Summit Beverage Fridge and garbage disposal. The entire experience was terrible including them delivery a damaged supposedly new refrigerator and not taking any responsibility to replace it. They want me to place a service call to GE for their inability to do the right thing. 

William D. 

on Yellow Pages

7 years ago

Andy and his staff did a great job on my new dishwasher.The price was fair and the install was top notch. Much better experience than the box stores.They spend the time to explain the benefits of one brand over another. I will be back for my next appliances. Bill 

Theresa F. 

on Yellow Pages

8 years ago

Art's is like the Seinfeld episode where Kramer brings all Jerry's sneakers to the Mom and Pop store only to find out the owner's were never a mom or pop. There is no Art....Andy is the new Art. Needed a dishwasher and decided to give a independent our business. They had the Bosch unit we wanted, higher price than Lowe' s but Art's (AKA Andy/s) would give us better installation and service..right? Fugetaboutit. First the sales guy tries to up our installation charge $40. Andy saves the day telling us we don't have to pay the... read more

Jester I. 

on Yellow Pages

9 years ago

We'd love to have the former owners back as well. The new management is one of dubious honor. Product knowledge is either poor, or the product is misrepresented. Our first major purchase under the new ownership was a nightmare. They sold us the wrong model and made us wait weeks for a factory Rep. Inspect what simply was the wrong unit, they installed a new unit that was malfunctioning. We only learned the truth until we brought in an independent specialist. Arts argued with us in this condescending manner and attempted to s... read more

dpgrrg 

on Yellow Pages

12 years ago

After shopping at what seemed like every appliance store and big box chain in the New Haven area, we went to Art's. Who knew we had such a gem practically in our own backyard?! We were very happy with our experience. We received what we felt was the best deal of anywhere we had been previously and were treated professionally, respectfully and like valued customers. We didn't feel pressured, didn't have a sales person following us throughout the store (like other stores out there) and didn't feel like we were being sold more ... read more

artstv92 

on Yellow Pages

13 years ago

Mr. Coppola would like everyone to believe that he purchased appliances from Art's TV, and that further more he did not get great customer service. The fact of the matter is that he purchased appliances that he is having a problem with from another store, and contacted Art's TV to try to help him with his problem when he received lousy service from the store that he purchased the appliances from. Even though we are not obligated to help customers with issues who purchased their appliances from another store, there are occasi... read more

coppola310 

on Yellow Pages

13 years ago

BUYER BEWARE! DO NOT BUY FROM THESE PEOPLE! THE OWNER ANDY IS ARROGANT! HE DOESN'T WANT TO HELP FIX A PROBLEM. EVEN AFTER I SPENT $15,000 THERE A FEW YEARS AGO. HE SAID, "WHO CARES, IT WAS LIKE 3 YEARS AGO" WOW! BASICALLY IT DOESNT MATTER HOW MUCH MONEY I SPENT SINCE IT WAS 3 YEARS AGO. I DONT KNOW HOW THEY ARE IN BUSINESS! I SHOULD OF READ THIS OTHER REVIEWER BEFORE I EVEN CALLED ANDY. PLEASE TAKE MY ADVISE HERE. THIS IS COMING FROM A VERY WELL RESPECTED FAMILY IN THIS AREA WHERE EVERYONE IS RESPECTFUL. HE TOTALLY DISRESPEC... read more

tish42 

on Yellow Pages

15 years ago

I am thrilled that Art's TV has moved to new and expanded quarters. My whole family has been purchasing appliances at Arts for years. It is often difficult to shop with a smaller merchant rather than the large chains like the home stores and appliance stores because of the pricing disadvantage the small retailer has. Not so at Art's. Andy and his associates are more than competetive. From the moment you enter the store you are treated courteously and as an individual. No matter what the question or what the concern about a p... read more

ilmatt03 

on Yellow Pages

15 years ago

This business used to be owned by a very nice man Art. He has since sold it to Andy and he is very irrigant and cocky. We bought all of our appliance for our new home as well as our entertainment systems from Art. We will never buy anything from this man. And a word of advise - don't let him know that you are shopping around for prices because he finds that insulting...........He change his whole attitude. Not a very good business man.