This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Arrow Truck Sales
- Trailer Dealers
- Kansas City, MO
About this business
North America’s leading source for quality used medium and heavy duty trucks since 1950. Arrow stocks a huge and diverse inventory of used semi-trucks and trailers.We carry all makes and models, including Volvo, Freightliner, Kenworth, International, Mack, Peterbilt and more. Arrow is your one-stop shop for on-site financing, warranties, protection plans and more.
Location details
3200 Manchester Trafficway, I-70 Exit 7B, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Rick M*** would not negotiate a better price on the cab I purchased recently due to the "excellent" condition the cab was stated to be in. I did send my mechanic to do a quick inspection or the truck and it did not throw any codes as expected. We purchased the truck and converted it into a Roll-off truck and within the 1st week of using it, not even 400 miles of use the truck breaks down. Over $10,000 for a new fuel pump, injectors, etc. due to their being metal debris in the fuel filter. Mind you the fuel pump on the truck ... read more
Business response:
Used trucks can be expensive to own and maintain. This truck has 293,312 miles and is not covered by the manufacturer's new warranty. Breakdowns can happen at any time, and we always encourage or customers to protect their vehicles with aftermarket, extended warranties. We also do our very best to protect our customers in the first 90 days of ownership by offering our own 90-day limited warranty. We are paying $5,000.00 per our agreement to the service center to help offset your expense. Our 90-day warranty clearly states ab... read more
I bought my truck from Arrow Truck Sales 6 weeks ago in NJ. I picked up the truck and was told it would be detailed, but it wasn't touched. Later that day, the truck broke down 4 hours later on the NYS Thruway. Incidentally the roadside service package you sell will not tow a truck on the thruway, and I had to pay $1100 out of pocket to be towed to the Peterbilt dealership in Albany, where it sat for 5 days before it was repaired. I did call the Arrow office to let them know what happened and the repair bill was paid. They s... read more
Business response:
We are sorry to hear of your truck issues. If you would be so kind as to send us a vin# so that we can review your terms of your purchase that would be very beneficial. We do our best to stand behind the trucks we sell. Some of our trucks come with a 90-Day limited warranty depending on the mileage and year. After we receive more specifics on your transaction we will do and investigation and report back to you. Thank you.
i bought truck from arrow truck sale cause my best friend recommended but i guess i should have known better after i took possession of truck i find out that they do not do good dot my front steer brakes and drums were lower then minimum dot specification so they changed my front drum not my brakes pad and i am still having problem now while i was driving my driver seat frame came off due to frame broke off from two places i was lucky that seat belt hold me tight otherwise it will be big accident and lots people get hurt i c... read more
Business response:
We are sorry to hear of your dissatisfaction. We do our best to meet DOT standards. Arrow has a 90-Day warranty on select components. Our warranty line is fully staffed 8-5pm Monday through Friday. If you would like to submit a warranty claim you may either call us at 888-203-3394 or send us your repair invoice to www.warranty@arrowtruck.com. Please include current mileage and last six digits of the Vin#. Sorry for your troubles.
The truck was delivered to me with many faults. After the road test with the truck, they told me that they took the truck to service for 1 week, but they did nothing. They told me that they would cover all the defects when I came back to NJ. When I took the truck to them, they asked why I came after 1.5 months and did not cover anything. I was told that the vehicle was expertized, but it was determined by me that the truck was previously damaged from the front side and repaired. I cannot recommend it to anyone, don't throw y... read more
Business response:
We are sorry to hear of you dissatisfaction. After reading your review we cannot make any determinations of what your are dissatisfied with. Can you be more descriptive including a vin# and specific areas of concern. Most of our trucks have an Arrow 90-Day limited warranty. If you feel you have a warrantable concern please submit your claims to warranty@arrowtruck.com or call Scott or Tim at 816-923-5000. We will do our best to accommodate your concerns. Thank You
I bought my truck Jan 26th 2024 from Kansas City location although it ended being delivered from the Cincinnati location to my location in OKC. A nice looking 2017 Volvo VNL. Anyhow Upon delivery fault lights were on and they raised hell about fixing it. The manager in OKC just reset it and when I attempted to visit my corporate office in Alabama to put the truck on fleet with my job… on my second day of driving the truck… the light popped back on . I decided to stop by Volvo shop in Montgomery Alabama before registering it ... read more
Business response:
This issue has been resolved to the customer's satisfaction. Thank You.
Not recommended worst finance theydo background check to see if ever have bankruptcy even your credit is good
Sell trucks un safety with too many problems and they dont wanna help you . *** inspection not pass
Business response:
Hello ********, sorry to hear you are not satisfied with your purchase. If you could be more specific with your issues and give us the favor to assist in resolving your problem we would like to help. Please direct your call to our warranty department at ************ and we will do our best to assist you. Thank you.
DON'T DEAL WITH THIS COMPANY. ********************* IS THE WORST. They are only out for your money
If I could leave less then 1 star I would. This was my second time purchasing a truck, I got a 2018 Kenworth from ***********************. I got the *** inspection back that it was good to go, so I wired the payment. Flew my driver in to ATL to pick up the truck and get to his first load. When he got there the windows didn't roll down and the Air didn't work. He was not going to take the truck off the lot with no airflow and way to defog the windows. I called **** and he assured me they would get it taken care of. meanwhile ... read more
Frequently asked questions about Arrow Truck Sales
How is Arrow Truck Sales rated?
Arrow Truck Sales has a 4.2 star rating with 171 reviews.
When is Arrow Truck Sales open?
Arrow Truck Sales is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com