This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Arrow Exterminators
- Business Services
- Atlanta, GA
About this business
Arrow Exterminators protects your home and family from unwanted pests through an environmentally friendly approach to pest control.
Location details
8613 Roswell Rd, Atlanta, GA, 30350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On May 17, 2025, I was referred to Arrow by my vet to deal with small roaches. A very nice tech came out to provide a quote. t that point, I gave the tech the quoted $190 for the initial service. When a supervisor came out on 5/21/25 to spray inside and out, I had worked very hard to clear out the rooms I saw were affected for the three days prior (I have a bad back). The super was really sparky that I hadn't boxed up the whole house, saying this stuff will limit the service and something to the effect of I will have to work... read more
Business response:
I am afraid your complaint was made to the wrong "Arrow Exterminators".Arrow Exterminators **** does not service ********. Please review your paperwork for the correct company you did business with.Thank you,**** ******* ************
We decided to end our service this year but our contract was not over until June 30. We thought we would get a final termite check since it had been a year since they were out. Someone came yesterday but he did not do anything except take up some of our termite ports and that was only because I mentioned them. He said one showed some tunneling, did nothing and left. I called the office today and was told they would not give us a final check because we did not renew with them. We had our service for 5 years giving them hundre... read more
Avoid ************ at All Costs Discriminatory and Unethical Business Practices! Veterans BEWARE!!!If I could give this company zero stars, I would. Their refusal to provide a termite inspection to a veteran simply because they live in a townhouseunless the entire HOA signs a contract with themis beyond unacceptable. Its nothing short of predatory and discriminatory business practices.I am a veteran and a townhome owner (I was seeking a termite inspection letter.) Like any other homeowner, she has the right to ensure their h... read more
Business response:
In response to Ms. ******** we tried to accommodate her request. However, based on the information she provided, we were unable to provide a termite letter due to the potential liability associated with the property location (Townhome middle unit). This information was communicated to her at the time of her request.Regrettably, a newer employee was assigned to the inspection and did not provide this information during the inspection itself. However, she was informed upon the completion of the inspection. We had no prior know... read more
Had a mouse problem and they were incapable of fixing it. Never showed up or offered any continuing solutions.
Business response:
After looking into this account, we have responded to Mr. ***** every time he had a concern. Mr. ***** is currently a quarterly pest control customer has not had ****** services with us since August 2021. In December of 2024 we did receive a call inquiring about mice getting into his home, our SP went out and gave him a quote for rodent boxes. In January, our SCM visited the home and spent a couple hours inspecting the property looking for rodent activity and signs of entry. During this inspection we did find signs of activi... read more
We have been using Arrow at our home for almost two years. I have been pretty satisfied with our service until a termite inspection that was included in our quarterly rate. The technician did not call on his way to our home, which they have done every time up until then, and woke up my 6 month old son. He then called to ask if he was at the right home and I said yes that it was and it was okay to do the inspection. I asked him to let me know if there were any issues when he was done. I never heard anything from that technici... read more
Business response:
After discussing this situation with Ms. ***** we will issue a full reimbursement for the services rendered in error. It was not our intent to deceive and apologize for our poor communication during this process. As unfortunate as it may be, we will use this situation as a learning opportunity to continue to improve our customer service.If you have further questions, please feel free to reach out to me on my cell-************.**** ******* VP- Corporate Operations
After explicitly asking to end my service, they sent a person to my house anyways when I was not home. Since then, they have been calling me incessantly to pay for a service I did not authorize and advised them I did not want. More importantly, they want me to pay for a full service even though they did not have access to the inside of my home to do the full service they were billing me for (indoor/outdoor inspect treatment). When I spoke with customer representative - they simply did not care and demanded payment. Company o... read more
Business response:
I have reached out to **** ******** and left her a message to call me back.The service center has cancelled her account and removed any charge. I hope this meets Ms. ********** satisfaction. If she wishes to reach out and discuss further, I am available any time.**** ******* VP of Corporate Operations Cell-************ Thank you
Came out to do a real estate inspection 1/28/25 wrote up statement saying active. Hammer s**** driver holes in my wood door frame I called to get second opinion was told there was previous activity which seems to be quite old. No active as of now 2/3/25 The buyers received the report back from Arrow Exterminator with Active Status. So the buyers dropped out of the sell. Arrow did a poor inspection gave false information and hindered the sell of our home. I have health serious problems and have been trying to go back to my ho... read more
Business response:
We were hired by the buyer to complete a Wood Infestation Report. During our inspection, we found evidence of termite activity with no signs that the home had been previously treated. We issued an active report for subterranean termites along with a proposal for treatment.The homeowner (Seller) called the North ******* ************** extremely upset as another company stated there were no live termites at the time of their inspection. The seller insisted that we revise our inspection report to indicate no termite activity fo... read more
Not somebody I want on my property. Thieves, beware. Came to my house and pulled up all my stations that belong to DA. When I told them I was told to make appointment to discuss
Business response:
I believe this customer is mistaking us for an "********************" company that operates in his area.We do not operate in *********** or ********* under our Arrow Exterminators Brand. We operate under Stark Exterminators Brand. I have also checked our customer data base and we do not have a *** ********* or that email address.I would be happy to discuss this with Mr. ********** He can reach me anytime on my cell at ************ or my e-mail ********************************* Thank you,**** ******* VP of Corporate Operation... read more
Trying to force a bill of a service I didnt want on me. Called multiple times after the first service that I would be canceling going forward. They showed up and still went on the do pest control and now they want me to pay
Business response:
This complaint has been resolved to the customers satisfaction. Thank you
Frequently asked questions about Arrow Exterminators
How is Arrow Exterminators rated?
Arrow Exterminators has a 2.2 star rating with 61 reviews.
When is Arrow Exterminators open?
Arrow Exterminators is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com