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Aquarius Home Services
- Heating & Air Conditioning/HVAC
- Little Canada, MN
About this business
Location details
3182 Country Dr, Little Canada, MN, 55117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | Closed |
Excellent experience with Aquarius Home Services today. Their service rep Shawn Ross called to say he was 15 - 20 minutes away from his scheduled time and arrived right on time. This was our first maintenance service since we purchased a maintenance contract and he went through a thorough detail of what he was going to be doing. Shawn has been with Aquarius for over 10 years and was very knowledgeable about their system and answered all my questions. A very personable guy and I’m sure, a valuable asset to Aquarius Home Servi... read more
Business response:
***, thank you for taking the time to share your experience with us! We will make sure that ***** receives your kind words. We love doing what we do, because of amazing customers like you! We appreciate you being a valued Aquarius customer and look forward to providing you with many years of great service. Thanks again, ***!
Do not use these people. They will take your money and not fix anything until after multiple visits in which they charge you over and over again. Every time I use them they send someone different and nothing gets fixed and they charge me over and over again. It’s a scam to make sure they can charge you more than once. I had this problem with them on my water heater and on my AC unit repair. Again warning don’t use them you will regret it. I will never use them again.
Business response:
*****, we sincerely apologize about your experiences with Aquarius. It is extremely important to us that all people feel comfortable, confident, and truly enjoy working with the Aquarius team. We appreciate you taking the time to speak with us regarding your concerns and for giving us the opportunity to rectify the situation and come to an agreement. We hope to get the chance to better service you in the future. Thank you for bringing this to our attention and if there is anything more we can do for you, please let us know. ... read more
My sister and I were told from the day the sales person was here and made the sale if we weren't happy to let him know and he'd return it. We weren't happy with the water softener or sulfur guard system. 1. Terrible smell went through out the house we couldn't sleep at night we were getting headaches, nausea and upset stomach from it, the softerner was located right across from the bedroom and living room all on one floor. The smell went through out the house and very sickening having to smell that day in and out. 2. The sof... read more
Business response:
The team at Aquarius works very hard to provide the best possible water treatment solutions for our customers and take this feedback very seriously. We provide a 100% Performance Guarantee on our equipment and would enjoy the opportunity to work with you to ensure the equipment is performing properly and solving your water treatment needs.
amazing Staff! Great people who care about my home and made sure i was happy with my choices
I was almost scammed by their price gouging also. Earlier this winter this company was advertising a $55 furnace tune-up on a local radio station. I called this company and set it up. Ultimately, I ended up purchasing their 1 year service agreement which they said would reduce the cost of them coming out on a service call if needed to $98 although I see another review states that is what they charged him also so not a 'special" fee. A tech came out and plugged in a lot of wires and devices and, by all appearances, was being ... read more
I called Aquarius Home Services to come out and check out why my sewer pump was running almost continuously. They told me that the cost to come out and check what was wrong would cost $98.00. Which they did. They stated that the check valve was bad and it would cost $269.00 to repair and wanted to know if that was acceptable. A retail cost for a check valve is approximately $45.00. I asked if the pump should be replaced seeing as it is 20 years old. They said it might be a good idea and said it was up to me and I asked what ... read more
Business response:
*****, thank you for providing your feedback and addressing your concerns with us. We are disappointed to hear that you were unsatisfied with your service at Aquarius. Our goal is to always provide a 5-star quality experience for our customers. We truly value you as an Aquarius customer and please know your feedback is appreciated. Thank you for taking the time to speak with us regarding your experience, if there is anything else we can do for you, please let u know. Thank you.
Aquarius did a HVAC inspection for us. told us the furnace needed replacement. We wot a second opinion as it is only 13 years old. Didn't need anything. Paid the reputable local dealer $200 for a tune up. Also they said it would cost $7500 for the replacement, we had the reputable local dealer give us a bid and it was less than half for the same product.Predatory and dishonest best describe Aquarius business model
Business response:
****, we are disappointed to hear that you are unsatisfied with our service and recommendations. Our goal is to always provide high quality options that keep our customers needs and safety as a top priority and take all feedback very seriously. Our understanding from the person we met with during the appointment is that we provided excellent service and she was satisfied with the outcome. We have reached out and would love an opportunity to discuss this with you in hopes to better understand your concerns. Thank you
I would also give Aquarius zero stars if it was an option because it is a highly unethical company. Last year (November 2020), I hired them for a tune-up and the technician showed me a tablet with a photo supposedly of my furnace. He said my furnace needed to be replaced and predicted my furnace would die during the winter. This caused me some concern, but I said I would think about it. My furnace worked fine all winter. I just had a different company come to fix a minor part, and he said my furnace is in great shape. I cont... read more
Business response:
******, we are very disappointed that you had a negative experience with Aquarius. Thank you for taking the time to speak with us today and providing a more clear understanding of your concerns. Your feedback is taken very seriously and is being addressed. Our goal is to always provide quality options that keep our customer's needs and safety as top priorities. If there is anything else we can do for you, please let us know. Thank you
I would give Aquarius "Zero Stars" if I could. I responded to their advertisement of a "$49 AC TuneUp". The tech took pictures of the inside of my AC unit, check the filter in the basement and wiped off the exterior of the outside unit. He provided a multi-page assessment of my AC, but no documentation of a "TuneUp". Before he left he did say my system could die at anytime. (Which is true of even a new system). I have asked Aquarius for a refund based upon the lack of a "TuneUp". So far, no refund.
Business response:
Thank you for taking the time to discuss and clarify the questions and concerns you had regarding your service with Aquarius. We take all feedback very serious and take immediate action to address and ensure the best possible service (your tune-up fee has been refunded).
Frequently asked questions about Aquarius Home Services
How is Aquarius Home Services rated?
Aquarius Home Services has a 4.9 star rating with 8,794 reviews.
When is Aquarius Home Services open?
Aquarius Home Services is open now. It will close tomorrow at 12:00 a.m.
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