Anonymous G. on BirdEye
2 years ago
11/07/2019, 23:49 PM
Dr. Gupta and her secretary husband, Rob, are crooks. For all patients that had issues with Dr. Gupta and Rob, call the Georgia Board of Optometry and your eye/medical insurance and file formal complaints. That is the only way you can hit them where it hurts.
I saw this "Dr" because she was within my eye and medical insurance plans. When I made the appointment, I opted to use my vision insurance. When I came in for the appointment, the staff kept on commenting on how great my medical insurance was. I kept hearing comments like "You have the Cadillac of medical insurance, so we should bill that instead of the eye insurance." This was very unprofessional and annoying. I told them that my eye insurance was more than sufficient to use for this visit. And I would rather use the medical insurance for a visit to real doctor (i.e. - Ophthalmologist), if i ever needed one.
When I saw Dr. Gupta, I told her I was a lifelong contact lens/glasses wearer and had dry eyes due to weather changes. She wanted to check my eye pressures but instead of using eye dilation drops and a slit lamp (gold standard), she wanted to take a picture of the back of my eyes with a camera. I used to work in an ophthalmology office, and told her I know technology has advanced but I had never heard of this. She reassured me the camera was safe, but there was an additional fee (~$100) to use it. She said that I could bill my medical insurance (which might cover the camera), or pay out of pocket since my vision insurance didn't cover the procedure. I told her I appreciate this but would rather use the gold standard, which is free and covered by insurance. Dr. Gupta got annoyed and pushed even more, but I firmly told her I was not interested. She said that was fine and she can do the dilation after my exam (which never happened).
When I brought up the dry eyes, Dr. Gupta said I can do eye drops, but she recommended inserting plugs into my tear ducts. Again, I told her I had never heard of this. She told me it was perfectly safe, the tear plugs are made of medical grade silicone, and said she had the procedure done by showing me. However, I was annoyed by her low cut shirt though and the silicone enhancements she had elsewhere. Again, I told her I was thinking more along the lines of eye drops. Again she said that my medical insurance might cover the tear plug procedure (~$600), and eye insurance would not. I was getting very annoyed with her and told her I was not having that procedure done. Now I felt like I was at a cheap car dealership and not a professional optometry office. I told Dr. Gupta that I was only interested in the eye exam at this point.
She was frustrated and rushed through the eye exam. After quickly looking at eyes, she told me I had narrow angles in my optic nerves. I knew this was indicative of narrow angle glaucoma and asked her what my eye pressures were. They were normal and well within the healthy range, so that told me that I did not have glaucoma. I questioned her diagnosis, and said if I had this condition, why weren't my eye pressures higher, or why was I asymptomatic. She could not answer this but told me she needed to switch gears and do her workup as if I had glaucoma. So now I had to use my medical insurance since I had this "condition." At this point, I told her I wanted to stop the eye exam and speak to her office manager because of all these red flags. I also told her that if I had narrow angle glaucoma, then this condition should be diagnosed/treated by an Ophthalmologist, not an optometrist like her. She got upset and told me to leave.
I complained to husband secretary and he was very unprofessional. I immediately called my insurances and filed grievances since this clinic filed claims with both. They investigated and both denied their claims. I also saw an ophthalmologist and optometrist and did not have narrow angles or glaucoma! These two are crooked and shady AF!