Kate M. on Citysearch
6 years ago
10/21/2014, 02:04 AM
I wanted to give this company a good review. I used them to move halfway across the country a couple of months ago. The day of the move, they showed up on time and with little fuss loaded the truck. Assured by the agent on the phone that there would be no surprise charges, I was disappointed when they charged 70.00 for wrapping my furniture with plastic wrap, because apparently that level of packing wasn't included. I was okay with that for the most part, though, because there were no more surprises. The pickup felt very rushed, and I was uncomfortable with how my furniture was being flipped around and moved, but it all made it intact. The delivery was at about 10:30 at night (and about 2-3 days later than expected), and was also rushed - the movers tried to leave a couple of items that were not mine (which makes me worried that they did the same with my items, too) and I was given no time before they left at about midnight to go through the items and make sure everything had arrived.
Unfortunately, however, the company lost one of my boxes during the moving process. I was so rushed during the pickup and delivery that I didn't know that each of the tags on the boxes would identify each box individually according to lot and item number, and by the time I had unpacked everything and realized the mistake, I had already disposed of many of my boxes and thus had no idea which one was missing. In addition, when I contacted them about the missing box, I was informed that they were unable to find it and that I should begin the claims process. I followed up a few times, with what I think was a lot of patience, because I preferred to have my box (with a lot of nicer, work clothing in it that was expensive to replace). When I found a couple of the red tags and could give them a lot number and item range, they started looking for it again - I have trouble understanding how they could have given up looking before they even knew what they were looking for. It's been a couple of months now, and I haven't had any updates on the search, despite being told that they had searched the warehouse and called other clients that shared the truck with my items, and that there was one customer that hadn't yet unpacked.
I'm giving them two stars because the pickup and delivery people were competent (though very rushed each time, which probably resulted in my lost box) and I didn't feel misled about pricing (for the most part). I'm disappointed with the followup on my missing box. I'm disappointed at the length of the claims process and the very, very limited reimbursement. I'm disappointed that my move, a relatively small one, was mishandled. The moving company's main job is to get all belongings from one place to the next, and they failed at that.
They do accept credit cards for a deposit, but only cash on delivery (not certified checks, contrary to what you may be told, which also cost me another $20).