This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Animal Ark Pet Stores
- Pet Stores
- Orem, UT
About this business
We are a locally owned pet store that have been providing families with pets and pet essentials for 25+ years. We carry home raised puppies and kittens, birds, snakes, rodents, lizards, geckos, spiders, fish and much more! We specialize in aquatic tanks and vivarium designs. Our team members are specially trained and would love to answer your questions.
Location details
33 Center St, Orem, UT, 84057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThey are helpful, knowledgeable and friendly staff.
the staff is very uneducated on their fish. I've seen them sell multiple illegal fish (jaguar cichlids being sold as a special high colored cichlid) usually don't understand what species is in which tank and its always a run around trying find the price of fish from "the manager " while they guess
When Don and Nan owned Animal Ark, it was incredible. Now that Mike's bought it, it's only a step away from being a basic chain pet store. Axolotls without filters and biofilms that suggest the water hasn't been changed in ages. A tank full of DEAD shrimp. Bettas all covered in STRESS stripes or in cups that are so packed full of java moss that they can't swim. Almost all of the tanks are covered in algae, same with the decorations and gravel (it takes months without cleaning to develop that much). They have tanks with 2 and... read more
Business response:
Hi! We here at Ark appreciate the critique and are constantly working to improve the store. You raise valid concerns when it comes to care of some of our animals and we are always striving to provide the best care and information available. That being said, we're in the process of hiring and training a new staff as the holidays have come round and so the we are still in the process of working kinks out when it comes to training and animal care. We would like to aliviate concerns as far as quality and care, we did recieve a s... read more
if you are coming to purchase a cage here don't I had bought a animal awhile ago as well as a cage I was aware they had a policy on glass cages that once you bought them you can't return them, but if that's your policy, don't sell people cages with chipped glass, I had arrived home and had not noticed the crack because it was covered by cardboard, I called them to see if I could return it and they refused, I'm very unhappy with this because it was a very pricy cage, that cage recently shattered and with me not knowing any wh... read more
Business response:
Hi there Andrew, I'm incredibly sorry to hear about what happened with your recent tank purchase from us. And while I wish we could have verified before you left that the tank was okay. We have the all sales final policy on it for this reason. Every tank purchase should be thoroughly looked over by both the customer and the employee at the time of purchase. And to avoid accidents like this in the future we will be tweaking the process of looking it over. I'm personally not sure how the conversation of your tank went down whe... read more
I heard about this pet store on an exotic wildlife channel. I was making plans to visit them. Then after checking out their website they advertise that they sell puppies. Good dog breeders never sell their dogs through 3rd party sellers. It is virtually guaranteed that pet store puppies are puppy mill puppies. Even if the puppies end up being physically healthy there is no guarantee on what the parents are like. Dogs have the emotional intelligence of an average 4 year old. They need time to be with their litter mates and pa... read more
Business response:
Hi there Whitney, Thank you so much for showing concerne for our animals we have in store. I completely understand where you're coming from, and know the frustration of improper puppy breeding. I myself have a rescue puppy who his both deaf and blind from improper breeding. We, as a store, do not support puppy mills and take a lot of precautions in bringing in puppies. And I'm hoping explaining them to you might help you understand us a little better. We will never accept puppies or kitten, or even bunnies unless they are 8 ... read more
I give these guys a 5 star rating! First off the puppy I got her name is now Sage!!!!! I have been looking for a puppy and just wanted to go in and see the puppies they had cuz I was getting excited and have been looking and I saw this beautiful girl! I went in two weeks ago on a Wednesday and asked to see her and hold her cuz I wanted her and they told me she has maybe an eye infection and was going to the vet Friday! So I went back later with my friend and showed him the puppy and even went in on Thursday to see her. Frida... read more
Mike is so knowledgeable, patient, and kind with his customers. I have bought plants from so many different sellers and Mike, by far, has been the best to work with. He answers any questions I have (which I had a lot haha) in a timely manner. I highly recommend for any plant purchases. He's priced fair, ships great, and has really cool and rare plants. :)
Please please please animal ark, do not cage your guinea pigs and bunny’s together ! It is so dangerous for the guinea pigs ! I have mentioned this to staff before and got a blown off response, I no longer will come into the store until this is reminded!
We picked up “Splat” yesterday and he’s already part of the family. ❤️ Thank you! Great customer service.
Frequently asked questions about Animal Ark Pet Stores
How is Animal Ark Pet Stores rated?
Animal Ark Pet Stores has a 4.4 star rating with 1,438 reviews.
When is Animal Ark Pet Stores open?
Animal Ark Pet Stores is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com