America's Best Contacts & Eyeglasses

Elizabeth s 

on BBB

a year ago

I bought glasses at ******** store along with my husband. I had to bring the glasses back because of a scratch on the lens. They told me I needed different glasses. Reordered and they dont fit. They adjust and still dont fit. I call and they leave you on hold and never comeback. I went to store and told them my problem and lady said she will reorder glasses and after a month I hear nothing. I call and no one knows what im talking about and the order was never placed. They have 400 dollars of my money and do not deserve a ***... read more

Ti T 

on BBB

a year ago

I have been employed there over than 2 years .because of racist hate talk I decided to do not let my. Father get second visit schedule in queens store in ********.I had rewarded because of best costumer service in another state .I worked in 8 differnert location with a philantropy appreciation from headquarter through the Covid time. 

Amy J 

on BBB

a year ago

Ordered my glasses with the scratch protection, find out you pay for the scratch protection, but there is no warranty. If it doesnt work Ive been wearing glasses for many years and have always purchased. The scratch protection never have I had to purchase a warranty for the scratch protection that I purchased, never had I ever had my glasses, scratch so easily with the scratch protection honestly dont think the scratch protection was applied to my glasses but no way to tell. The customer service is horrible. You can never ge... read more

Tish R 

on BBB

a year ago

WORST SERVICE EVER!!!!! I wish I could do ZERO stars!!!Ordered glasses for my daughter and did expedited shipping- the first order which was late- was apparently llist in the mail I then called and asked why didnt anyone follow up ? They then sent another pair out again only to find out they sent the glasses with someone elses prescription!! I sent it back and its been almost 2 weeks no glasses no update. I call and was on hold with a rep for 15 minutes and she says ok Ill place your order. And Im like are you serious?? They... read more

James G 

on BBB

a year ago

I purchased a pair of safety glasses from Americas best glasses and three months later than nose piece turns to jelly when I take it in to have them fixture looked at they say its an OSHA thing. Well OSHA didnt build the glasses. Oh, she didnt sell me the glasses for $600. These glasses should hold up longer than three months then they wanted to charge me $21 for two sets the new nose pieces when it was a default para glasses. I think I should deserve a refund on these glasses. 

Linda R 

on BBB

a year ago

WORSE EXPERIENCE EVER.....WILL NEVER GO THERE AGAIN. Everything they do wrong is a computer error. They are not responsible because they are NOT IT people. I had my exam and that was fine. When it was time to order the glasses the assistant manager decided to merge my profile with someone with the same last name. He never bothered to take a PD. When I got home I realized the PD wasn't taken and called the store that is when I was told I didn't need it taken because it was already in their system. I asked how that was and the... read more

cliff h. 

on BBB

a year ago

Awful customer service from the **************************** ******* ********* location. Very disrespectful, rude, unprofessional, untrained/incompetent. After being a patient for many years and tolerating this type of service my resent experience with this location has made me "move on" to a more professional service provider. (Caveat Emptor = Buyer Beware) 

Anthony A 

on BBB

a year ago

Very Unprofessional and Incompetent I had a terrible experience at Americas Best. The initial eye exam resulted in a wrong prescription. When the glasses arrived I could not read small print. After a second exam I waited four weeks for the second pair because they were lost. These glasses came in with the the wrong frames. Throughout this ordeal the staff never returned my phone calls. The manager was not helpful at all. I contacted customer service and ******* extended an apology for the poor treatment I received. Fed up I ... read more

Tiep Tri D 

on BBB

a year ago

I recently purchased glasses from the America's Best location at *************************************. After waiting two weeks, I was disappointed when the glasses arrived with ill-fitting lenses that posed a potential risk of falling out.Upon addressing this issue with the store, they informed me of an additional two-week delay for the necessary corrections. To add to the frustration, there was no compensation offered, nor a simple apology for the inconvenience.Such lapses in both product quality and customer service are a... read more