America's Best Contacts & Eyeglasses

Chad H 

on BBB

a year ago

This place is terrible, do not go! Run, the staff are so disrespectful and lying to get you in the door. Took advantage of my young son. I called several times to complain, the customer service said, oh well you should have know better! **** poor place of business 

Luis L 

on BBB

a year ago

August 30, 2023 319 *************, ***********, ** Horrible experience, a waste of time. The staff Not friendly.!***** took the appointment for my son by phone and got a breakdown of prices. We arrived at the appointment, ***** spelled the names wrong, they could not find us. ****'s test tech looked tense and straight-faced, we started to feel uncomfortable. we verify the ********************* told me, she said that is not the price, I asked *****, and It was a very tense situation, ***** was explaining the prices to Tech, a... read more

Ninfa b 

on BBB

a year ago

Paid $175 for them to send wrong contacts to me. Super unprofessional. 

Sandi C 

on BBB

a year ago

Hope fully ******* can do better!! Rude front desk staff, glasses adventure began in June and glasses that were right color and the right RX arrived at end of August. Bad eye exam, glasses arriving in the wrong color..... it was a nightmare. Avoid this place like the plague. Dr is not professional and eye exam was less that expected. 

Keisha R 

on BBB

a year ago

On August 21, 2023, I had the displeasure of meeting the optometrist at America's Best located in ********, ** *********************************** He was very ****, unprofessional, and lacked the basic client/doctor mannerism one would expect during an appointment. I am a nurse and I am very familiar with interacting with patients, clients, and doctors. The Optometrist assessed my 11 year old *****'s eyes for a few minutes, then said she needed glasses, then told us to head to the front to get help. I was stunned. It felt li... read more

AnnRae F 

on BBB

a year ago

There is no. Physician on-site at most locations. The online advertisement. The television advertisement does not tell you it's a virtual appointment. This is false advertising. 

Fred W 

on BBB

a year ago

My wife purchased a pair of glasses after being quoted a price of $438.95. The associate said that they accepted our insurance. We paid $107.95 which wasn't covered by our insurance and I asked several times if that was all we owed and the associate told me yesterday. 3 months later we received a bill in the mail stating that we owe $65.00 and when we asked for an explanation we were told it for the lenses portion that the insurance didn't pay. The associate looked up what our insurance covered and assured that we wouldn't o... read more

Sharon B 

on BBB

a year ago

Saturday July 29, 2023 went to pay for glasses and was treated very cold by Representative an Asian lady. This is my first and last to do business with this company in ****** *******. Not friendly at all there. Im spending my money and to be treated like that its not going to work. Im also complaining to my insurance company about Americas Best Eyecare. 

Sharon M 

on BBB

a year ago

My mother had a stroke 6 months ago and can barely walk. We came to Americas Best in Steelyard for glasses. The whole staff couldn't have been nicer to my mother sister and *************** the manager helped with the glasses. He had my mother sit at a desk while him and I brought her frames to look at. This took a long time. ****** made this experience pleasant. My sister and I were touched that someone would show our mother such kindness and compassion. When the glasses came in I picked them up. My mother could not enter th... read more