America's Best Contacts & Eyeglasses

Linda H 

on BBB

a year ago

Americas Best has gone far beyond in customer service. Have worked with me more than once to get what I wanted and needed. The customer is the most important to this company. The manager. (***** @ the *********** ,** location) is the very best at her job. Very talented at listening and finding the very best fitting glasses. I will get glasses there anytime. Great customer service!!!!!! 

Annette m 

on BBB

a year ago

If I could give NO stars I would. Their glasses suck! I will never go back there again. I'll pay more and go somewhere better. 

David C 

on BBB

a year ago

They are running a basic bait and switch scam. It's obvious and why consumer affairs have not stepped in I will never know. It's blatant. They offer a $79 for 2 pairs of glasses INCLUDING an eye exam. When you come in for your appointment, they rush you into a waiting room an assistant brings you into an exam room does a pre-evaluation before the Dr arrives to do the exam. They ask several questions about your preferences, like do you want an eyeglass exam or a ****************** exam? Without ever mentioning the fact that t... read more

Angelique M. 

on BBB

a year ago

Took 2 weeks for contacts or glasses. Couldn't see for 2 weeks . 

Elizabeth s 

on BBB

a year ago

I bought glasses at ******** store along with my husband. I had to bring the glasses back because of a scratch on the lens. They told me I needed different glasses. Reordered and they dont fit. They adjust and still dont fit. I call and they leave you on hold and never comeback. I went to store and told them my problem and lady said she will reorder glasses and after a month I hear nothing. I call and no one knows what im talking about and the order was never placed. They have 400 dollars of my money and do not deserve a ***... read more

Ti T 

on BBB

a year ago

I have been employed there over than 2 years .because of racist hate talk I decided to do not let my. Father get second visit schedule in queens store in ********.I had rewarded because of best costumer service in another state .I worked in 8 differnert location with a philantropy appreciation from headquarter through the Covid time. 

Amy J 

on BBB

a year ago

Ordered my glasses with the scratch protection, find out you pay for the scratch protection, but there is no warranty. If it doesnt work Ive been wearing glasses for many years and have always purchased. The scratch protection never have I had to purchase a warranty for the scratch protection that I purchased, never had I ever had my glasses, scratch so easily with the scratch protection honestly dont think the scratch protection was applied to my glasses but no way to tell. The customer service is horrible. You can never ge... read more

Tish R 

on BBB

a year ago

WORST SERVICE EVER!!!!! I wish I could do ZERO stars!!!Ordered glasses for my daughter and did expedited shipping- the first order which was late- was apparently llist in the mail I then called and asked why didnt anyone follow up ? They then sent another pair out again only to find out they sent the glasses with someone elses prescription!! I sent it back and its been almost 2 weeks no glasses no update. I call and was on hold with a rep for 15 minutes and she says ok Ill place your order. And Im like are you serious?? They... read more

James G 

on BBB

a year ago

I purchased a pair of safety glasses from Americas best glasses and three months later than nose piece turns to jelly when I take it in to have them fixture looked at they say its an OSHA thing. Well OSHA didnt build the glasses. Oh, she didnt sell me the glasses for $600. These glasses should hold up longer than three months then they wanted to charge me $21 for two sets the new nose pieces when it was a default para glasses. I think I should deserve a refund on these glasses.