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America's Best Contacts & Eyeglasses
- Laser Eye Surgery/Lasik
- Glen Allen, VA
About this business
America’s Best Contacts & Eyeglasses is your local destination for eye care and eyewear at affordable prices – including glasses, contact lenses, and eye exams. When you visit you will find our famous offer of 2 pairs of glasses including a free eye exam. Our friendly staff is ready to answer your questions and meet your eyecare needs. Visit us for an eye exam by walk-in or by appointment. From there you can select from hundreds of frames including private and designer labels, as well as the most popular brands o... read more
Location details
9927 Brook Rd, Shops At Five Below, Glen Allen, VA, 23059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am very disappointed with the customer service. Our technician talked very quickly and seemed impatient and bothered by questions that were asked. When we mentioned this, she stated that they are encouraged to talk that way to move customers in and out when they are busy America’s Best… you are going to have to do better. Especially when working with seniors.
Upon arrival, the lady that greeted us was super welcoming and that is where it all went down. The lady that performed the eye exam had zero to no personality. At one point she hit my nose with one of the equipment used, never apologized. Once I saw the doctor that did not go any better, was part of the hiring process not to have a personality or be friendly. I was in for contacts and once she finished the vision exam we went to the contact station where I was left alone to f… See more
RecommendedEasy process. Easy on the purse. Friendly staff and the facility was spotless
….this place sucks! They don’t listen to patients needs and the glasses they made me i can’t even wear
CUSTOMER SERVICE IS HORRIBLE! I went in with my fiancé while he did his exam and I could browse for glasses for myself! I was told I couldn’t go in the exam room with him which was not my intentions as stated above! So once he was sent back I asked could I browse, I was told sure whatever I do touch put in the bucket so it can be cleaned! I said okay and started browsing! Soon I hear a discussion about me loudly and Soon I have a manager I assume approach me asking did I have… See more
Horrible customer service. Karen even hung up me when I called. Been coming there for 7 years and can’t even get my contacts straight. Also They wrote the wrong prescription for my husband sold him the contacts and won’t take them back. Never again!!! Absolutely horrible experience at the glen Allen location. Do NOT go here!
I have used this locations a few times before without any issues but I will not anymore. I am so disappointed in the customer service. Some of the staff were extremely unprofessional and disrespectful! Sadly, they were rude and disrespectful to other patients as too. One staff member even proceed to attempt to complain to me about a prior patient. Also, if you have to call them and ask a question about your services that you have received please know they just can't even be bothered and the attitude is "How dare you question... read more
I have used this locations a few times before without any issues but I will not anymore. I am so disappointed in the customer service. Some of the staff were extremely unprofessional and disrespectful! Sadly, they were rude and disrespectful to other patients as too. One staff member even proceed to attempt to complain to me about a prior patient. Also, if you have to call them and ask a question about your services that you have received please know they just can't even be b… See more
I ripped my contacts and needed a new pair asap and everyone here did everything they could to make it happen! Could not be happier with the staff, service or their dedication to making sure their customers are taken care of!! Keep up the great work, ladies!!! :)
Frequently asked questions about America's Best Contacts & Eyeglasses
How is America's Best Contacts & Eyeglasses rated?
America's Best Contacts & Eyeglasses has a 3.8 star rating with 593 reviews.
When is America's Best Contacts & Eyeglasses open?
America's Best Contacts & Eyeglasses is closed now. It will open at 9:00 a.m.
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