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American Water Damage
- Carpet Cleaning
- Omaha, NE
About this business
Specialties We specialize in water restoration, mold testing & removal as well as reconstruction of the damaged areas. Meet the Business Owner Alan F. Business Owner Alan began American Water Damage in 2013. He has owned and operated several successful businesses. He saw an opportunity as well as growth opportunity for a restoration company in the Omaha area. Each year American Water Damage strives to increase revenue while providing the best customer service to its customers.
Location details
6109 N 89th Cir, Omaha, NE, 68134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Austin showed up quickly after my call. He was efficient at locating the issue and taken no care of it. He answered all of my questions and was polite and helpful.
One week for water damage restoration turned into almost over a month. We were told we cannot be home (they ripped out one of our walls) they keep adding days to completion. First 10 days, then 10 days, now 15 days from today until the date of completion. We have a toddler and where the wall has been removed would be dangerous+we are without a shower. The damage was to our subfloor, part of the foundation, and the shower pipe and the wall. The initially said they would replace the subfloor, shower, pipe, and flooring. Then a... read more
Should not be in Reconstruction business at all! Getting there for water mitigation was a referral of our plumber for a leak in our wall They came outThe next day I started writing on trying to dry up the water damage help the mold and Make sure there was no more mild left. Nobody told me how it works for the reconstruction part as far as putting drywall back up putting something down on the kitchen floors it was a hole between the kitchen in the family room down below, or replacing all the damaged cabinets etc. in my kitche... read more
Business response:
We, in no way are responsible for your rodent problem. You picked your cabinets and okayed the design/layout of cabinets. Timeline: 12/3/2020- Shawn was at the home to do measurements for repair and noticed demo needing done in kitchen 12/4/2020- Shawn came with a crew to finish demo and took measurements for repair, Mr. ******* spoke about moving cabinet layout 12/8/2020- Repair estimate sent to insurance 12/15/2020-Insurance approved repair estimate. Spoke with customer, they had already been to builders with measurements ... read more
Terrible customer service and follow through! The initial water mitigation went well and Alex was great. But once it went to the restoration team...holy crap!!! They were slow, negligent and incompetent. I have been without my main bathroom for nearly two months and what should be a simple drywall and tile replacement has dragged on. Then they broke a vanity. Must be replaced. No follow up. I can go on and on. I wish I used another provider!!
Business response:
Unfortunately we were not able to anything to satisfy this customer. We worked with insurance until we were in agreement last week and while we were a week out on scheduling I got someone to go there the next day to stay. We did give him the option of starting sooner but made him aware without insurance agreeing to the work needed, he would be responsible if they did not cover certain things so he chose to wait understandably. When I went out initially he wanted the toilet set for use before any tile went down. I advised him... read more
Worst customer service we have ever experienced. A projected job of less than 1 month, became 6 months. Many jobs had to be redone or improved. The project manager had poor communication skills. We will never use this company again.
Alex was very professional. American Water Damage was also very responsive. They were at my house no more than an hour from when I first called. They made sure I understood what needed to be done. They reviewed my estimate with me so there would be no surprises. Coleen
We required their services in late December 2019 per a recommendation from our plumber. They were quick about responding to the initial mitigation of our flooded basement but slow when contracting for the restoration process. To be specific, they tore out our carpet in our basement and aired out our basement while we were out of town. When we returned the first week of January, we had an estimate appointment, and then radio silence for weeks. I would call often, and the answer was always that they were "waiting on approval" ... read more
We had a overflow problem AWD came out, did the estimate and completed the job in a reasonable timeframe. Ryan, Chad and Duane were professional, curteous, and performed quality work. I would HIGHLY recommend this company
American water damage was outstanding!!! They were promt, courteous and very clean. They did our clean up immediately. Would highly recommend them
Frequently asked questions about American Water Damage
How is American Water Damage rated?
American Water Damage has a 4.4 star rating with 263 reviews.
When is American Water Damage open?
American Water Damage is closed now. It will open at 9:00 a.m.
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