Amelia Island Plantation

HL 

on BBB

6 years ago

Be prepared to pay a $24.00 Self Park Overnight fee per day, which is only made known to you upon check in. There is no way to dispute it. I do not think you should have to pay to park, unless you choose to use valet. Unless you want to park a mile down the road at the Publix and walk, you are forced to park in their parking lot and pay this ridiculous fee. Definitely dispute with your credit card company, as you will not get anywhere with the hotel's front desk, billing department or headquarters! 

Ian G. 

on BBB

6 years ago

If you are looking for poor customer service and thieves then the Omni Austin Hotel is the place for you. I booked a trip with my wife and another couple on July 13th, 2018. I booked online and called the hotel afterwards to confirm my reservation. I spoke to rep who confirmed the reservation and when we spoke about the cancellation policy, said rep did not tell me that I had 14 days to cancel the reservation or it would be nonrefundable. Unfortunately, we had to cancel the trip due to the other couples husband being accepte... read more

Hannah A. 

on BBB

7 years ago

While the hotel is nice, for sure, I did not know ahead of our stay that the pet fee was $175. The check-in representative asked her manager if the fee could be reduced since I was staying for one night and I have an 8-lb dog who sleeps in his kennel crate. She came back and said they said no but were willing to give a complimentary beverage in the morning (i.e. a soda or juice). I thought that was insulting given that I was charged an exorbitant fee which could easily have bought groceries for two weeks. There was no choice... read more

Lauren S. 

on BBB

7 years ago

We recently had a little break and decided to choose Omni at Hilton Head. It's a wonderful resort and we had a great time. Unfortunately, we had a family emergency that came up and we needed to leave a couple days before our reservation was suppose to end. But the staff were super nice and understanding, and checked us out without any fees or anything. I can't thank Omni enough for being so understanding and working with us. I will definitely be staying with them in the future! 

Chris S. 

on BBB

8 years ago

Management treated me and my wife very rudely and should very little professionalism. We received threats and insults with no cause. I travel all around the world and just haven't experienced anything like it. After staying there I read reviews and it explained a lot about this organization and their priorities. I seriously caution anyone considering staying here because they have no concern for their customers or their reputation which can put you in a very dangerous situation potential spending the night on the streets in ... read more