Amelia Island Plantation

suneetha k 

on BBB

6 years ago

We contracted with Omni Mandalay Hotel,Irving,TX for my daughters wedding in October 2019.We had issues AT ALL THE LEVELS. The contract was poorly spelled.The sales person,John ********* iwas not professional and he was rude to our wedding coordinator when she questioned the contract. We had given a master account when we signed the contract. When we checked in ,the front desk asked to put another card to cover the incidentals despite me explaining them that we have a Master Account from which Omni charged $17,583 the day be... read more

suneetha k 

on BBB

6 years ago

We contracted with Omni Mandalay Hotel,Irving,TX for my daughters wedding in October 2019.We had issues AT ALL THE LEVELS. The contract was poorly spelled.The sales person,John ********* iwas not professional and he was rude to our wedding coordinator when she questioned the contract. We had given a master account when we signed the contract. When we checked in ,the front desk asked to put another card to cover the incidentals despite me explaining them that we have a Master Account from which Omni charged $17,583 the day be... read more

ALandstad 

on BBB

6 years ago

*Warning* Omni Gift Cards are being compromised by hotel staff or Buyatab 3rd party vendor *Do not buy Omni Gift Cards.* We bought my brother & sis-n-law a $250 Omni gift card for their graduation from nursing school (both NPs) back in Dec. 2018. They recently tried to use their gift card at the Omni in Ft. Worth to pay for their hotel stay only to find out it has a zero balance. The manager did some research & found out the card was used at the Scottsdale, AZ Omni. The manager provided us the card usage history in writing.... read more

ALandstad 

on BBB

6 years ago

*Warning* Omni Gift Cards are being compromised by hotel staff or Buyatab 3rd party vendor *Do not buy Omni Gift Cards.* We bought my brother & sis-n-law a $250 Omni gift card for their graduation from nursing school (both NPs) back in Dec. 2018. They recently tried to use their gift card at the Omni in Ft. Worth to pay for their hotel stay only to find out it has a zero balance. The manager did some research & found out the card was used at the Scottsdale, AZ Omni. The manager provided us the card usage history in writing.... read more

ALandstad 

on BBB

6 years ago

*Warning* Omni Gift Cards are being compromised by hotel staff or Buyatab 3rd party vendor *Do not buy Omni Gift Cards.* We bought my brother & sis-n-law a $250 Omni gift card for their graduation from nursing school (both NPs) back in Dec. 2018. They recently tried to use their gift card at the Omni in Ft. Worth to pay for their hotel stay only to find out it has a zero balance. The manager did some research & found out the card was used at the Scottsdale, AZ Omni. The manager provided us the card usage history in writing.... read more

HL 

on BBB

6 years ago

Be prepared to pay a $24.00 Self Park Overnight fee per day, which is only made known to you upon check in. There is no way to dispute it. I do not think you should have to pay to park, unless you choose to use valet. Unless you want to park a mile down the road at the Publix and walk, you are forced to park in their parking lot and pay this ridiculous fee. Definitely dispute with your credit card company, as you will not get anywhere with the hotel's front desk, billing department or headquarters! 

HL 

on BBB

6 years ago

Be prepared to pay a $24.00 Self Park Overnight fee per day, which is only made known to you upon check in. There is no way to dispute it. I do not think you should have to pay to park, unless you choose to use valet. Unless you want to park a mile down the road at the Publix and walk, you are forced to park in their parking lot and pay this ridiculous fee. Definitely dispute with your credit card company, as you will not get anywhere with the hotel's front desk, billing department or headquarters! 

HL 

on BBB

6 years ago

Be prepared to pay a $24.00 Self Park Overnight fee per day, which is only made known to you upon check in. There is no way to dispute it. I do not think you should have to pay to park, unless you choose to use valet. Unless you want to park a mile down the road at the Publix and walk, you are forced to park in their parking lot and pay this ridiculous fee. Definitely dispute with your credit card company, as you will not get anywhere with the hotel's front desk, billing department or headquarters! 

Ian G. 

on BBB

7 years ago

If you are looking for poor customer service and thieves then the Omni Austin Hotel is the place for you. I booked a trip with my wife and another couple on July 13th, 2018. I booked online and called the hotel afterwards to confirm my reservation. I spoke to rep who confirmed the reservation and when we spoke about the cancellation policy, said rep did not tell me that I had 14 days to cancel the reservation or it would be nonrefundable. Unfortunately, we had to cancel the trip due to the other couples husband being accepte... read more