Always Affordable Repairs

Sarah W 

on BBB

5 years ago

This company was assigned to us by our home warranty company to fix our heater. They were supposed to come out within a four hour window, and showed up an hour and a half late. We were told they needed to order parts, which needed to be done through the warranty company. The parts were ordered, and they refused to come out to finish the job. We didn't have a working phone number for them, only an email. I was constantly emailing them to schedule an appointment, and the woman I spoke with would occasionally email me back to t... read more

Marleen L 

on BBB

5 years ago

This company was referred to us by our home warranty company - First American Home Warranty. They were easy to schedule with and sure did collect my $95 service fee to look at my broken AC, but that was all they were good at. The tech who came arrived in a Jeep with nothing but a small bag of tools. He was rude and said he could not fix the issue - he did not have the correct tools or parts. When the warranty company asked them to complete the work, they declined to finish the job. They also misdiagnosed the problem. How do ... read more

Beverly M 

on BBB

5 years ago

I was assigned them through my first American home warranty. They made me pay the service fee before they would service. Usually you do this through the portal but I needed the fridge done so I pay. Thank God I kept my records. After 3 emails and 5 calls to the home warranty stating I paid, they sent it to collections because always affordable claimed they had no record of my payment. I paid through PayPal so that was false information since you can see your history on there. I was able to resolve the issues because I have m... read more

Jonathan J 

on BBB

5 years ago

I submitted a warranty claim through First American Home Warranty (I do not suggest using this warranty company if they are contracting with F rated contractors), and they were assigned to fix my washer. They call to schedule to come see what the problem is. Give me a time between 11-3pm. 3pm comes and I call and they say that the appt was cancelled. No one contacts me to tell me they aren't coming. Now lost 1 day of work. Gets rescheduled for the next day between 9-11am. They arrive in jeep, look at washer, see the error co... read more

David G. 

on BBB

6 years ago

I submitted a warranty claim with Total Home Protection for a clogged toilet on 4/16/18. The claim was assigned to the company in this complaint, possibly also going by the name Repairs R Us. The individual who showed up, arrived at my house at 6:00 pm on Thursday, 4/19/18 (the window given to me was between 3-5 pm). The individual arrived without any tools or any name on his vehicle identifying him as a professional. He proceeded to ask me for several metal wire hangers from my closet and began using the wires to try to sna... read more

Christopher 

on BBB

7 years ago

This company was hired by my Home Warranty company to come and look at my dishwasher which had a broken soap dispenser (did not lock) and would get stuck in a cycle creating a fire hazard. The machine would only run fully on one setting and even that cycle would have timing issues. The tech from Always Affordable Repairs arrived at my home and my wife explained what was happening. The guy said he needs to find the model and serial number. During this time, through our research and limited knowledge it sounded like the board ... read more

a John G. 

on BBB

7 years ago

These folks were brought into the picture by American Home Shield to install a gas/propane cooktop, specifically because the original delivery company did not do propane. (FYI, the product is shipped for natural gas and must be converted with an orifice and regulator kit to LP). The installer put the unit in and essentially walked away. After coming home and using the cooktop (my wife was present when it went in), I called the company, spoke to Dawn, and asked if they had in fact made the conversion, as the flames were not p... read more

Kim b 

on BBB

7 years ago

I have so much to write in reference to this company being a nightmare of an experience when it comes to hiring a repair co. That i have to come back when i have more time. The comment about the screaming kids in the background is definately true. The owner is a lie or whom ever denied that to be the case. I have never in my life paid to deal with someone in buisness as a consumer for stress, rudness or someone with and antagonizing type of demeanor. Almost in a manner of a kid taunting people over the phone intentionally lo... read more

Rita 

on BBB

7 years ago

They were contracted through Select Home Warranty to look at my LG range. They came in, did not try to fix anything, wrote down numbers from the range, told me they needed to order a new board, charged me the $45.00 service fee and left. I was told later that the replacement board was no longer available. I called LG directly and they gave me some simple directions to follow on the panel. I followed them and the appliance now works again. Don't use them - they are a rip off. So is Select home Warranty.