Altitude Apartment Homes

David C 

on BBB

a year ago

This apartment hasnt fixed *** AC since June and now in October and its colder weather and they are refusing to reduce my rent because Ive had to supply myself with fans and heaters because of the weather. Theres more to say about this apartment but they are horrible management is horrible, no communication nothing. Manager says we dont do maintenance request even though we have proof, and then Im doing maintenance work in my own apartment and still paying $1.1k for rent for me doing their jobs. 

Allyson L 

on BBB

a year ago

Nonresponsive, unprofessional, rude. Great at collecting money from you, but nothing else positive to say. 

Gilbert A 

on BBB

a year ago

Mailbox vandalized twice in 1 year. AC breaks down constantly. They force people to use Fetch since the office won't hold packages. Had to install my own lock since maintenance refused to replace existing lock since key issued never work. Garage door opens automatically. Or refuses to close. Water hydrants don't work and there's been 4 water breaks since I moved in 1.5 years ago. Hence the recent fires in *******. Neighbors dog tried attacking my dog. They refer me to police department. I emailed *************************. S... read more

Prisila C 

on BBB

2 years ago

Our AC has not been working properly for the past week or two. We filed a maintenance that got ignored , we sent an email and got ignored as well. I was finally able to go to the main office and tell the manager about it and admitted to just seeing the emails and maintenance request. keep in mind i have a 4 month old baby - our apartment was 82 inside. they provide a small window AC that barely does anything, and when we have asked them about them helping our bill since the window ac will make it go up - it goes ignored. Als... read more

Mary C 

on BBB

2 years ago

I purchased a pair of sandals for $1000 and wore them intermittently from June 2022 through August 2022 (** summer). I took them out this June and after a few days of wear noticed the strap was ripping. I contacted customer service on 6/6/23 and submitted my receipt and photos of the flaw as requested. I was told Id hear a solution in 3-5 business days. Today is 8 business days and my emails asking for an update have been ignored. No one has bothered to contact me even if it was just to say theyre still looking into it. 

Christina H 

on BBB

2 years ago

I was being relocated for work to GA on short notice. I reached out to Stewarts Mill apartments and spoke to Christina Payne about my situation and discussed with her on the application process. I informed her I had some concerns about my credit and been attempting to repair it, but for any reason I do have a guarantor. I submitted all of the necessary documents and employment documents. I was pre-approved through 3rd party with conditions. Christina Payne continued to state via email that the employment verification letter ... read more

Issac Z 

on BBB

2 years ago

Horrendous, misleading, incompetent, untrustworthy, two-faced property. Paying premium price for unusable amenities, maintenance team is more so a group of individuals who says "I'll be back" but never do and just close a ticket saying "still in heat season." Managers do not deserve the title, nor show why they are there in the first place. All negative reviews are true, and response can be as somber as possible, however nothing is resolved. 

Ericka V 

on BBB

2 years ago

Management is rude the only polite one was fired Taylor 

Carrie A 

on BBB

2 years ago

Collage Apartments, Pinnacle Management, Jeff, and the new management and new staff with this property has ruined my life. They have subjected my mother and I to racial discrimination over the year we rented there. We lived in an uninhabitable apartment that flooded into our downstairs neighbor's apartment. We had no AC for almost 3 months. Our dishwasher was broken and not fixed for a month. I was treated with the utmost disrespect from the old head of maintenance in my own home. Our doors would not latch, and they would no... read more