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Alterra Home Loans
- Mortgage Lenders
- Las Vegas, NV
About this business
Having a place to call home is an inherent dream in us all. It’s a place to hang our hat and lay our head. It’s where we spend time with friends and family. It’s where we watch our children grow up. It’s an investment that helps to grow wealth. Home is where our personal stories are written. At Alterra Home Loans we want you to experience the magic of being at home. So, no matter if it’s a villa, a bungalow, a condo, a ranch, duplex, or mansion, we’ve got you covered. #onemission #wearealt... read more
Location details
350 S Rampart Blvd #310, Ste 310, Las Vegas, NV, 89145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received a 100% tax exempt from my county back in December and Panorama still have not applied the money they received to our account and the mortgage is constantly going up. They are totally ripping us off. They won’t even give us a breakdown of our account.
Business response:
Good Morning, I understand your frustration and concern around your tax exemption. It looks like you called in on 01/28/2025. Based on the conversation, it appears that a copy of the tax bill is required to apply the tax exemption. The tax documentation that was received shows an installment amount of $4,102.32 due to the county. If you have another Tax bill showing the exemption, I can expedite the review and help with updating the tax line. I have tried to research the tax information through the Dallas County website, how... read more
We are very proud to deal with them and they are very knowledgeable team
Our lender Melvin H. helped make our dream come true. He was very knowledgeable in his field and helped answer all our questions, this is our first home loan and the process was easy. The portal was easy to work with.
I can’t say enough good things about Melvin and his team, this was one of those things that I thought was going to be long and drawn out. Not with this team they worked quick and efficient knowing the in’s and out’s of the business. They made this a stress free process and I will love to use them again in the future.
Absolutely the best professional team that helped me achieve my dream home. I’m not sure I could have done this without them. They really care about their clients. These are people you can definitely put your trust in! Thank you so much!!!
We loved the quick responsiveness of our lending team, their continuous support throughout the process, and the almost daily communication to ensure we met our commitment and signing dates. Through texts, emails, and video calls we stayed consistently up-to-date and all of our questions and concerns were quickly addressed. We were originally going with a larger bank but were unsatisfied with their approach in handing our loan. Switching to Alterra Home Loans was the best decision we ever made! We were able to obtain a lower ... read more
My loan was transferred to this company in September 2023. At that time I was given the website pmgllc.com to make my payments. I made 9/23-12/23 payments on there with 9/23 and 10/23 going through fine. 11/23 and 12/23 were “lost” and are STILL trying to be recovered. This company needs to be investigated and shut down for their poor processes and problem resolution. I can’t wait for my loan to be transferred somewhere else.
Nothing but problems since my loan was transfered to this company 1st non stop automated phone calls EVERYDAY including weekends I called asked them to stop calling my husband's phone and my phone they told me I would have to write a letter to customer care in Phoenix Arizona telling them to stop calling our phones 2nd I used their online website to make my mortgage payment got a reference number after 8 days of not having money pulled out of my account I called they said they didn't show that I had made the payment online s... read more
This company is absolutely the MOST unprofessional company I have ever had to deal with. Being in the financial industry since 1998 I have never had an experience like the I have encountered with them. To get anyone to answer or respond to anything is an act of Congress. They never followed up on my loan, they sent a pre approval to realtors after we went through underwriting and was offered a conditional approval. I was informed they were not going to entertain my transaction 2 days before closing. We have earnest money and... read more
Business response:
<p>Dear Jaysen *******,</p> <p>I would like to start by thanking you for reaching out to us and bringing your concerns to our attention. We understand that you have had a negative experience with our DBA Alterra Home Loans, and we sincerely apologize for any inconvenience or frustration that this may have caused you.</p> <p>We take all complaints very seriously and we are committed to addressing them promptly and professionally. In order to investigate this matter further, we kindly ask that you provide us with more informat... read more
Frequently asked questions about Alterra Home Loans
How is Alterra Home Loans rated?
Alterra Home Loans has a 4.9 star rating with 593 reviews.
When is Alterra Home Loans open?
Alterra Home Loans is closed now. It will open at 8:00 a.m.
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