DON'T DO IT
DON'T MOVE HERE!!! This place is infested with spiders and bugs. When I moved in the some of the electrical outlets didn't work, a ceiling fan doesn't work, window screens were missing, paint on cabinets comes off easily, they tow your vehicle if you don't have the registration updated, they treat some residents better than others, the parking situation is ridiculous as well. That's not even it! Management is annoyingly incompetent.
The apartments are Amazing
I just recently moved into the apartments and it has been an amazing experience. I met with Lacie Easterday and she was nothing but kind and knowledgeable about the whole process. She had me in and out in a short time and was just very pleasant to deal with. The rest of the management staff was also there and greeted me. The manager Blanca was also very kind and helpful. I highly recommend these apartments because they are absolutely beautiful and the staff are incredible to deal with.
Business response:
That is amazing ! We are so glad that Lacie and Blanca were nothing but the best while in the process of making Alcove at the Islands your new home. We couldn't be happier to have you as a member of our five-star community. We understand how stressful it can be to move somewhere new, so please don't hesitate to give us a call if you ever need anything in the future!
Property management doesn’t care
The apartments are average. Maintenance is average. What you’d expect. What’s disheartening is the pathetic management and security patrol. I’ve been living here for 6+ months and have had to call security at least twice a month on noise related complaints (parties at the pool going to 2am). Not only does the patrol not show up, but the office doesn’t seem to care to make any attempt at addressing issues either unless it involves dog poop. I’d hate for there to be an actual emergency, I defin... read more
Business response:
We're sorry to hear your time with us has not been the positive experience we aim to provide. Our team strives to maintain our community and apartment homes and it's disappointing to know we've missed the mark during your time with us. Please visit the office at your convenience so we may address any maintenance requests and work toward improving your experience in our community. Thank you.
If I could give zero stars, I would. Terrible communication and customer service. I would avoid this complex like the plague.
Awesome!!
I just moved in to these apartments there awesome I had AMAZING help from laci EasterDay finding out about the complex she was very kind and respectful and I appreciate it a lot!!!
Business response:
Aw, what a lovely review — thanks, Tyler! We're so proud of Laci here at Alcove at the Islands, and we couldn't be happier to have you as a member of our five-star community. We understand how stressful it can be to move somewhere new, so please don't hesitate to give us a call if you ever need anything in the future!
PARADISE !
Absolutely love these apartments, lived here for a year and was not disappointed. The view, the people and not to mention the STAFF! They are what makes this place a home, in specifics there is this young lady that works there that goes by the name of Lacie and she is and always has been so happy to help, warm conversations, and very good at what she does!! We need more Lacies! I will always refer you guys! Thank you!
Just alright
I have barely lived in this complex for less than a month and a half, and it was nice and all until it wasn't. I had my shower clogged after only a month of living here, but maintenance quickly came and fixed it. I would have assumed that they would clean everything, including the drains, prior to moving new residents in. Another issue has actually affected me until today for the past two days. I started getting drain flies coming in up from my kitchen, KITCHEN drain. Its annoying trying to cook or even do anyth... read more
5 stars from me!!! The staff here is always friendly and amazingly accommodating. The property itself is in a great neighborhood and if you're like me and need waterfront living, this is the perfect place for you! I highly recommend!
Nice complex, poor management
I’ll be frank: I had a bad experience living at Alcove at the Islands. Although it’s a nice complex in a good neighborhood, I had some major problems living here:
So there are good things about this place. But the negatives far outweigh the positives:
1. Pests. I had a particularly bad problem with flies coming up from my drains. They go away in a couple days, but the pest people basically told me there was nothing they could do about them.
2. Most of the other problems I had with Alcove at the ... read more
Business response:
John B, we're sorry to hear your time with us has not been the positive experience we aim to provide. I apologize that you feel this way and for the inconveniences you experienced from management takeover. Thank you for the feedback. We really appreciate it.
Google reviews (231)
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