Agawam Medical Supply

James D 

on BBB

a year ago

We rented a power lift chair on 1/24/24. This is the second one we rented from them. The procedure was cancelled the same day, so the chair was not needed. I called Agawam Medical immediately to cancel the chair. I actually offered to pay for a week. They said NO REFUND because the chair was already set up. Huh?? Again, I understand which is why I offered to pay for a week. Response? NO REFUND Great business practice. And I have a small business in town. Spread the word. Use RENT A Center!!! Same price. I was just trying to ... read more

Kathleen A 

on BBB

a year ago

Went to the store last week. The customer service was amazing. The 2 associates were very knowledgeable and went above and beyond to answer all of my questions. I would highly recommend going there for all of your durable medical needs ect.. 

Ellen P 

on BBB

2 years ago

I went to Agawam Medical Supply on 3/15/23 after I had seen my Vascular surgeon from some outpatient surgery. I went to the ***************. location and was just really taken aback by the wonderful care that I received and their attention to detail.Aleesa and Amy were a wonder of knowledge. I have used ************** Supply in ******* ** and they are no comparison.I would also like to compliment the driver whom I had five years ago while taking care of both parents in Hospice at home and he was just as much a part of the me... read more

Laurie M 

on BBB

4 years ago

Terrible customer service. I finally found out today the cancer compression garments I ordered six weeks ago were not actually ordered until three days ago, despite the fact I have called weekly for the past few weeks looking for my order. The sales rep, Mary Lou is "always busy with another customer." This happens EVERY time I deal with her and its been years. No more. I am done.