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Affinity Federal Credit Union
- Bernards, NJ
About this business
Location details
73 Mountainview Blvd, Bernards, NJ, 07920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
If I could rate them 0 I would. First of all they are almost impossible to reach. I have waited ***** minutes each time I have called them. Their customer service reps have all been rude, with an attitude. My main complaint is that I had hail damage to my vehicle and since my car was not in the shop to be repaired immediately I was told that they do NOT have to sign over the insurance check to me, that they can apply the check to my car loan. WHAT?? I have never missed a payment nor been late making one. She said that if I d... read more
THIS PLACE IS THE WORST PLACE TO GET A AUTO LOAN! THE PERSON WHO DEALT WITH MY ACCOUNT DAVID ******. HES RACIST AND A POS. MY MOTHER DIED AND HE WAS DISGUSTINGLY RUDE AND EVERY SINGLE CALL OR EMAIL WAS TRULY DISRESPECTFUL. THEY REPOSESSED MY CAR AND FOR THE LAST 4 MONTHS HAVE BEEN REPORTING IT LATE PAYMENTS WHICH PREVENTED ME FROM GETTING A HOME LOAN. BY OTHER REVIEWS I SEE IM NOT THE ONLY ONE THEY SHOULD ALL BE SHUT DOWN I ADVISE EVERYONE TO REPORT THEM TO CONSUMER REPORT FOR THE GOVT.
This is the worst auto loan company I have ever had. They financed my vehicle and I hit hard times. I knew I couldnt keep the payments up so I contacted them and explained the situation and asked if they could restructure my loan so I could keep making payments. They refused to help me. I voluntarily surrendered the vehicle in March of 2022 and had to keep calling them to pick up the vehicle. They finally picked it up in July of 2022. I received a letter giving me the date of auction and I was allowed to be but I didnt go. N... read more
Worst System Ever Please avoid at all cost. Password verification does not work all the time, the automated system call you to give new password no option for email or text. After 2 failed attempts they block your account. The automated system does not pick up anything you say no matter how clear you say it. Customer support always 2hrs wait no matter what time of day they're open. WORST SERVICER EVER like the system is still in the 90's with a modern frontend.
Worst company to deal with. Not customer friendly at all. I refinanced my car loan and had it down to ****** when I refinanced and was not told until after my refinance that they added stuff I didn't ask for or need and brought the amount up to what I paid for it originally, ******. Tried to defer a payment and the guy ********************* was a jerk. They don't care about helping you. He was the most arrogant a****** I had ever spoke with. They don't try to help you and everything has to be done online. Try calling them an... read more
I refinanced my car loan with Affinity several months ago. This place should be shut down. It is impossible to get ahold of anyone in member services. Each time I have had to call (which has been almost weekly with the issues Ive been having) its at least a 30 minute wait to speak to someone. I am getting calls 2-4 times a week about a delinquent amount that doesnt exist. Nobody can tell me how and where there is a delinquent amount on my account, as I have made every payment on-time and often for more than the amount due. I... read more
I have been trying to resolve a vehicle issue with Affinity that they have a lien on since March 2022. I have called them 8 times and on hold for over an hour each call and they countiue to tell me they will have a supervisor call me back when I finally get through to someone. Now August 2022 and still no call backs and once again just got off the phone with one of their very rude associates who said they would have a manager call me back. Guess the only way to handle this is going to be with a lawyer and court proceedings. ... read more
I refinanced my 2021 Buick encore from ************** to affinity because they offered me a lower interest rate and therefore reduce my payments by a small amount like 50 or $60. I did notice that when I signed the agreement it had a commercial use clause and its stating that I couldnt use my car for commercial use. In my mind Im thinking OK commercial uses tax ID I have my own business Im using my car for my business. That is not the case I dont use my car for any business its my car its not least its my vehicle. So I calle... read more
This company should be shut down, they are telling me I can't pay off my car with a credit card all of the sudden. How can they dictate how I pay off my vehicle?? Disgusting company with disgusting customer service.
Frequently asked questions about Affinity Federal Credit Union
How is Affinity Federal Credit Union rated?
Affinity Federal Credit Union has a 2.1 star rating with 129 reviews.
When is Affinity Federal Credit Union open?
Affinity Federal Credit Union is closed now. It will open at 9:00 a.m.
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